Makayla McAuliffe
Charlotte
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Char Bar 7
Charlotte
08.2024 - 05.2026
- Greeted guests with a warm, friendly demeanor upon arrival.
- Managed reservation system to optimize seating arrangements and guest flow.
- Assisted servers in maintaining efficient communication during busy service times.
- Handled guest inquiries and resolved issues promptly and professionally.
- Monitored dining area to maintain cleanliness and a welcoming atmosphere.
- Trained new hosts on procedures and customer service standards effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
To-Go Server
Char Bar 7
Charlotte
08.2024 - 05.2026
- Delivered prompt and friendly food service to enhance customer satisfaction.
- Managed order accuracy and efficiency during peak dining hours.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Handled customer inquiries and resolved concerns with professionalism.
- Maintained cleanliness and organization of to-go service area for safety compliance.
- Assisted in training new team members on service protocols and best practices.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Organized and tracked to-go orders while maintaining accuracy.
Education
South Mecklenburg High School
Charlotte, NC05-2026
Skills
- Customer service
- Team collaboration
- Reservation management
- Conflict resolution
- Order accuracy
- Communication skills
- Time management
- Problem solving
- Kitchen staff coordination
- Menu memorization
- Take-out service
- Reservations coordination
- Guest seating rotation
- Cash handling
- Task prioritization
Timeline
Restaurant Hostess
Char Bar 7
08.2024 - 05.2026
To-Go Server
Char Bar 7
08.2024 - 05.2026
South Mecklenburg High School