Makayla Jones
Durham
Summary
Seasoned Customer Service Resolution Specialist with expertise in resolving complex customer issues, improving customer satisfaction and driving overall operational improvements. Strengths include strategic problem-solving skills, commanding knowledge of customer service protocols, and ability to manage multiple priorities simultaneously. Notable contributions include developing innovative solutions that enhance efficiency and effectiveness in customer dispute resolution.
Overview
4
4
years of professional experience
Work History
Customer Service
Amazon
Durham
10.2022 - 01.2026
- Supervised the staff in providing efficient customer service.
- Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.
- Provided exemplary customer service by anticipating customer needs.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Provided customer service support for incoming calls and emails.
- Efficiently managed 5-10 daily customer calls.
Cashier
Home Depot
Durham
02.2022 - 08.2022
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and displays.
Education
High School Diploma -
Skills
- Customer service
- Call handling
- Customer support
- Client engagement
- Communicating with clients
- Transaction processing
- Store organization
- Attention to detail
Timeline
Customer Service
Amazon
10.2022 - 01.2026
Cashier
Home Depot
02.2022 - 08.2022