Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Jones

Rocky Mount

Summary

Skilled Medical Assistant with 3 years of experience in patient care, medical records management, and appointment setting. Also a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

Kelly Services
11.2024 - 04.2025
  • Provide customer assistance by identifying issues and offering clear solutions to restore service functionality
  • Analyze technical problems and determine effective troubleshooting methods for prompt resolution.
  • Document support interactions comprehensively to maintain accurate records for future reference.

UNC Cancer Center
Rocky Mount
02.2023 - 09.2024
  • Assisted physicians and nurses in patient examinations, procedures, and treatments
  • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
  • Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
  • Managed patient medical records by accurately documenting information in electronic health record systems
  • Scheduled appointments for patients, coordinating with other departments as needed

Education

Medical Assistant Diploma -

Gwinnett College
Raleigh, NC
05.2022

High School Diploma -

Rocky Mount High School
Rocky Mount, NC
05.2020

Skills

  • Phlebotomy
  • Appointment setting
  • Administer injections
  • EMR/EHR (eClinical works Epic)
  • Vital signs
  • First aid & CPR certified
  • Customer Service
  • HIPAA knowledge
  • Patient scheduling
  • Technical analysis
  • Technical troubleshooting

Timeline

Technical Support Representative

Kelly Services
11.2024 - 04.2025

UNC Cancer Center
02.2023 - 09.2024

Medical Assistant Diploma -

Gwinnett College

High School Diploma -

Rocky Mount High School
Makayla Jones