Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Makayla Jackson

Raleigh

Summary

Dynamic professional with a proven track in Time Management, Data Entry and Working well with the public. Very determined about any role I seek. Well Educated . After I get my MB Degree I plan to attend college again to get my Business Degree as well. Very Driven and Talented . Catches on very fast .

Overview

4
4
years of professional experience

Work History

Warehouse Packer

Amazon
01.2025 - Current
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Customer Service Representative Team Lead

Walmart
02.2022 - 10.2024
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Wendy's
10.2021 - 12.2022
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Leesville Road High School
Raleigh, NC

Skills

  • Time management
  • Teamwork
  • Attention to detail
  • Data entry
  • Active listening
  • Problem resolution
  • Customer relations
  • Computer proficiency

Interests

  • Coding and Programming
  • Developing software, websites, and apps in various programming languages
  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders

Timeline

Warehouse Packer

Amazon
01.2025 - Current

Customer Service Representative Team Lead

Walmart
02.2022 - 10.2024

Cashier

Wendy's
10.2021 - 12.2022

High School Diploma -

Leesville Road High School

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Makayla Jackson