Makayla Dumas
Durham
Summary
Excelling in team leadership and customer service. Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Adept in cash handling and inventory management, consistently achieving operational goals while fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Cafe Associate
Sam’s Club
Durham
01.2026 - 06.2026
- Assisted customers in selecting products and provided recommendations based on preferences.
- Operated cash register, processed transactions efficiently, and ensured accurate cash handling.
- Maintained cleanliness and organization of cafe area to enhance customer experience.
- Collaborated with team members to streamline service delivery during peak hours.
- Prepared beverages and food items according to standard recipes and quality guidelines.
- Engaged with customers to gather feedback and improve service offerings continuously.
Style Team Member
Target
Durham, CA
12.2025 - 04.2026
- Assisted in maintaining organized merchandise displays to enhance customer experience.
- Collaborated with team members to ensure timely restocking of products on the sales floor.
- Supported seasonal merchandising initiatives by setting up promotional displays according to guidelines.
- Engaged customers with product knowledge, fostering a welcoming shopping environment.
- Adapted quickly to changes in product layouts and promotions, maintaining store presentation standards.
- Developed efficient processes for managing backroom operations and storage organization.
Team Lead
Food Lion
Baltimore
12.2021 - 08.2025
- Supervised team operations, ensuring adherence to company policies and safety standards.
- Trained new employees on store procedures and customer service excellence.
- Implemented inventory management practices to reduce stock discrepancies.
- Coordinated daily schedules, optimizing staff allocation for peak hours.
- Resolved customer issues promptly, improving overall satisfaction ratings.
- Led team meetings to communicate goals and foster collaboration among staff.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Cashier
Burlington
Durham, NC
08.2024 - 12.2024
- Assisted customers in locating products and provided exceptional service.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Collaborated with team members to maintain store cleanliness and presentation standards.
- Adapted quickly to changing demands during peak hours or promotions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Sales Associate
Foot Locker
New Suffolk, NY
08.2023 - 12.2023
- Participated in ongoing training sessions to strengthen product knowledge, selling techniques, and store policies understanding.
- Boosted sales through effective product knowledge and up-to-date trend awareness.
- Implemented feedback from management to improve individual performance continuously throughout employment tenure at the companystore.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Contributed to a positive work environment through strong communication skills and teamwork efforts.
- Achieved high levels of customer satisfaction with efficient problem-solving skills during returns and exchanges.
- Promoted a welcoming atmosphere for all shoppers by engaging customers authentically upon entrance into the store space.
- Managed customer inquiries via phone and email, providing timely and accurate responses to foster positive relationships with the brand.
Caterer
Meadow Club
New Suffolk, NY
01.2021 - 07.2021
- Managed inventory levels by restocking shelves and organizing merchandise.
- Welcomed guests and helped determine their needs.
- Helped set up tables for events
- Served food
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Political Science
North Carolina Central University
Durham, NC05.2027
Skills
- Cleanliness
- Food safety
- Food preparation
- Organization
- Cash handling proficiency
- Sanitation standards
- POS system operation
- Order management
- Customer service
- Staff leadership
- Team development
- Sales leadership
- Staff supervision
- Department growth
- Teamwork
- Positive attitude
- Teamwork and collaboration
- Team player
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Multitasking and organization
- Reliability
- Critical thinking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Effective communication
- Verbal and written communication
- Guest service
- Decision-making
- Detail-oriented
- Dependable and cooperative
- Relationship building
- Team coordination
Timeline
Cafe Associate
Sam’s Club
01.2026 - 06.2026
Style Team Member
Target
12.2025 - 04.2026
Cashier
Burlington
08.2024 - 12.2024
Sales Associate
Foot Locker
08.2023 - 12.2023
Team Lead
Food Lion
12.2021 - 08.2025
Caterer
Meadow Club
01.2021 - 07.2021
Political Science
North Carolina Central University