Makayla Baldwin
Concord
Summary
Seasoned Key Carrier with proven experience in retail management and team leadership. Proven track record of store security, cash handling, and effective customer service. Known for improving operational efficiency and creating strong rapport with staff members. Demonstrated commitment to high merchandising standards, inventory control and loss prevention strategies.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
Work History
Key Carrier
Dollar General
07.2024 - 01.2025
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Resolved customer issues in a professional manner.
- Operated POS system to process payments from customers.
- Provided excellent customer service to ensure customer satisfaction.
- Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
- Greeted customers, provided assistance and answered inquiries.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
Education
High School Diploma -
Jay M Robinson
Concord, Nc07-2023
Skills
- Store operation
- Customer service
- Team building
- Cash handling
- Bank deposits
- Cashier
Timeline
Key Carrier
Dollar General
07.2024 - 01.2025
High School Diploma -
Jay M Robinson
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