Makauri Dorsett
Foundever
Charlotte
9
years of professional experience
Customer Service driven with proven success at Foundever, enhancing first-call resolution rates through strong problem-solving and interpersonal skills. Proficient in appointment scheduling and record maintenance, ensuring compliance and quality assurance while delivering exceptional service to clients and streamlining communication between consumers and the client.
Work History
Healthcare Customer Service Representative
1 Year- Responded to healthcare inquiries regarding benefits, eligibility, claims, and account information
- Explained plan details and policy procedures using clear, compliant communication
- Documented customer interactions accurately in CRM and call-tracking systems
- Resolved routine issues by researching member records and provider information
- Guided members through billing questions, authorization updates, and service navigation
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Healthcare Customer Service Representative
11 Months- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Healthcare Customer Service Representative
1 Year 1 Month- Managed inbound healthcare calls, resolving eligibility, benefits, and claim inquiries with accuracy.
- Documented patient interactions in CRM systems, ensuring complete and compliant case notes.
- Explained plan coverage, referrals, and prior authorization requirements using clear, patient-focused communication.
- Navigated multiple healthcare platforms to verify account details and update service requests efficiently.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Amazon Driver
2 Years- Inspected vehicle before trips to confirm cleanliness, safety, and operational readiness.
- Delivered packages safely and on schedule following route instructions and delivery standards.
- Verified recipient information and obtained proof of delivery for completed stops.
- Communicated delivery issues promptly to dispatch and resolved route obstacles professionally.
- Maintained accurate logs for deliveries, exceptions, and package handling updates.
- Followed traffic laws, customer service expectations, and safety procedures during every shift.
Specialist
3 Years 6 Months- Maintained accountability for equipment, supplies, and sensitive documents in accordance with regulations.
- Processed personnel actions and maintained accurate readiness records for unit administration.
- Communicated with leadership and team members to resolve administrative issues and maintain workflow.
- Tracked personnel status updates, supporting timely notifications and mission readiness reporting.
- Followed all company policies and procedures to deliver quality work.
Warehouse Worker
1 Year 2 Months- Picked and packed automotive parts orders for accurate shipment fulfillment.
- Scanned barcodes to update inventory locations and improve stock accuracy.
- Organized returns and damaged merchandise for proper handling and disposition.
- Assisted teammates with loading, staging, and maintaining clean work areas.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Cashier/Customer Service
1 Year 9 Months- Processed cash, credit, debit, and mobile payments accurately at front-end register
- Scanned merchandise and applied coupons, promotions, and store discounts with attention to detail
- Assisted customers with product locations, pricing questions, and checkout concerns
- Balanced cash drawer and followed register procedures to reduce transaction errors
- Supported front-end operations during peak traffic while maintaining speed and accuracy
Education
High School Diploma
Skills
Appointment scheduling
Call center experience
Data entry proficiency
Policy adherence
Record maintenance
Strong interpersonal skills
Multitasking and organization
Quality assurance
Attention to detail
Time management
Problem-solving
Computer skills
Timeline
Healthcare Customer Service Representative
Foundever
10.2025 - CurrentRead More
Healthcare Customer Service Representative
American Specialty Health
11.2024 - 10.2025Read More
Healthcare Customer Service Representative
ContinuumGlobal
10.2023 - 11.2024Read More
Amazon Driver
NextMove
10.2021 - 10.2023Read More
Warehouse Worker
O’Reilly
06.2020 - 08.2021Read More
Specialist
U.S Army National Guard
10.2018 - 04.2022Read More
Cashier/Customer Service
Harris Teeter
09.2017 - 06.2019Read More
Ardrey Kell High School
High School Diploma
Read More