Makaiya Nicholson
Charlotte
Summary
Dynamic customer service professional with proven expertise at Cookout in cash management and conflict resolution. Recognized for exceeding customer satisfaction goals and fostering loyalty through attentive service. Skilled in operating POS systems and processing transactions accurately, while maintaining a positive and professional demeanor in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Cookout
Concord, NC
02.2021 - Current
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Myers Park Highschool
Charlotte, NC06-2022
Skills
- Drawer management
- Order coordination
- Check processing
- Conflict resolution
- Adaptability and flexibility
- Payment collection
- Cash register operation
- Cash management
- Positive and professional
- Refund handling
- Attention to detail
- Cultural awareness
- Basic math
- Customer service
- Customer satisfaction
Timeline
Customer Service Cashier
Cookout
02.2021 - Current
High School Diploma -
Myers Park Highschool