Makailah Lowery
Raleigh
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, improving client relationships and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Based Care
06.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Customer Service Representative
Leidos
05.2022 - 08.2023
- Maintained detailed records of customer interactions ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Junior Product Manager
MyTaxPREP Office
05.2020 - 04.2022
- Company Overview: Remote
- Provided quality customer service and training via live chat, email, or phone while maintaining confidentiality
- Led cross-functional product initiatives, analyzing user feedback and market trends to shape product roadmap and drive strategic enhancements
- Established strong communication channels between departments, streamlining workflows and fostering collaboration.
Education
Certificates - Computer Technology Foundations, Programming Foundations
Wake Tech Community College
Raleigh, NC05.2019
Skills
- Client Support
- Conflict Resolution
- Data Management
- Computer Skills
- Microsoft Word
- Administrative Support
- Information Confidentiality
Websites
Certification
- Federal Individual Returns, 2024, Intuit Academy
- First Aid and CPR, 2024, American Heart Association
- Network Security, 2019, Microsoft
Awards
Excellence with Customer Service, An award given by the Federal Trade Commission in recognition of all employees who display constant and diligent efforts to accommodate the public.
Timeline
Direct Support Professional
Community Based Care
06.2024 - Current
Customer Service Representative
Leidos
05.2022 - 08.2023
Junior Product Manager
MyTaxPREP Office
05.2020 - 04.2022
Certificates - Computer Technology Foundations, Programming Foundations
Wake Tech Community College
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