Makaila McCrea
Fayetteville
Summary
Demonstrated strong performance in Michaels training for Cashiering and Overnight Truck, earning awards for diligence and cross-training. Acquired valuable restaurant experience at Bowls on a Roll, focusing on customer service and food preparation excellence. Oversaw employee management and training, contributing to team development and operational success.
Overview
1
1
year of professional experience
Work History
Overnight Stocker
Micheals Arts And Crafts
09.2024 - Current
- Organized inventory and restocked shelves efficiently to enhance product visibility.
- Operated forklifts and pallet jacks to transport merchandise safely throughout the store.
- Collaborated with team members to maintain clean, orderly storage areas for optimal workflow.
- Monitored stock levels and reported discrepancies to management for timely resolution.
- Assisted in conducting regular inventory counts to ensure accuracy and minimize loss.
- Implemented safety protocols during overnight shifts to maintain a secure working environment.
- Coordinated with management to streamline restocking processes, improving overall efficiency in operations.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
Cashier
Micheals Arts And Crafts
09.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers in locating products and providing expert advice on crafting materials.
- Organized merchandise displays to enhance store aesthetics and improve product visibility.
- Handled customer inquiries and resolved issues to ensure a positive shopping experience.
- Collaborated with team members to achieve daily sales goals and maintain store cleanliness.
- Trained new employees on cash handling procedures and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Restaurant Team Member
Bowls on a Roll
05.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Prepared and assembled menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Collaborated with team members to achieve efficient service during peak hours.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Operated kitchen equipment safely while adhering to all operational protocols.
- Engaged in ongoing training to improve product knowledge and service skills effectively.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
Education
No Degree - Dual Enrollment (32 College Credits)
Fayetteville Technical Community College
Fayetteville, NCHigh School Diploma -
Cornerstone Christian Academy
Fayetteville, NC2024
Certificate - Criminal Justice Technology
Fayetteville Technical Community College
Fayetteville, NC12.2023
Skills
- Stocking shelves
- Stock rotation
- Pallet jack operation
- Product restocking
- Heavy lifting
- Maintaining safety
- Stockroom maintenance
- Cleaning
- Unloading trucks
- Loading and unloading
- Workplace cleanliness
- Product inspection
- Inventory counts
- Product merchandising
- Warehouse safety
- Merchandise display
- Merchandise returns
- Planogram execution
- Freight handling
- FIFO stocking
- Cashier support
- Cross-training
- Unloading merchandise
- Damage control
- Shelving of products
- Storage organization
- Staff training
- Performance improvement
- Cash register operations
- Exceptional time management skills
- Quality control
- Food Safety
- Food Handling
- Serving Guest
- Exceptional Customer Service
- Following Rules and Regulations
- Positivity and Motivated to Learn
- Great Teamwork
- Encourager
- Adaptible and Flexible
- Quick thinking and problem solving
- Technologies
Timeline
Overnight Stocker
Micheals Arts And Crafts
09.2024 - Current
Cashier
Micheals Arts And Crafts
09.2024 - Current
Restaurant Team Member
Bowls on a Roll
05.2024 - Current
No Degree - Dual Enrollment (32 College Credits)
Fayetteville Technical Community College
High School Diploma -
Cornerstone Christian Academy
Certificate - Criminal Justice Technology
Fayetteville Technical Community College
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