Makaela Goins
Parkton
Summary
Results-driven Assistant Manager skilled in staff training, goal setting, and workload management. Successfully implemented strategic plans that enhanced team cohesion and contributed to consistent sales growth, fostering a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Pet Supplies Plus
04.2025 - Current
- Collaborated with management on marketing initiatives, contributing to increased community engagement.
- Implemented staff training programs to elevate service standards and knowledge.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained and mentored team members on customer service protocols and operational procedures.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Took care of animals and their health.
- Provided proper nutrition advice to parents for their animals
- Answered any questions about health concerns and their pets needs.
- Increased overall sales and handled customer satisfaction.
Assistant Manager
Little Ceasars Pizza
11.2018 - 05.2025
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Maintained compliance with health and safety regulations, fostering a safe work environment for staff and customers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
High School Diploma -
South View High School
Hope Mills, NC06-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Workload management
Timeline
Assistant Manager
Pet Supplies Plus
04.2025 - Current
Assistant Manager
Little Ceasars Pizza
11.2018 - 05.2025
High School Diploma -
South View High School