Mailing Roche
Greensboro
Summary
Dynamic professional with extensive experience at Economos Properties, excelling in project management and digital marketing. Proven track record of enhancing operational efficiency and staff training, leading to a 10% increase in team productivity. Bilingual and adept at problem-solving, I bring strong organizational skills and a commitment to exceptional guest management.
Overview
10
10
years of professional experience
Work History
Collections Specialist
KR Innovation Group
Greensboro
01.2025 - 12.2025
- Managed outbound and inbound collection calls with customers regarding past-due accounts.
- Negotiated payment arrangements while maintaining compliance with company policies and regulations.
- Resolved billing issues and updated account information accurately in the system.
- Maintained detailed records of customer interactions and payment commitments.
- Consistently met collection and recovery performance targets.
Telemarketing Specialist
KR Innovation Group
Greensboro
06.2022 - 12.2024
- Generated leads through cold calling and assigned contact lists.
- Scheduled product demonstrations for sales consultants.
- Increased customer interest using persuasive communication techniques.
- Worked under performance metrics and sales KPIs.
Sales Coordinator
Economos Properties
01.2019 - 01.2020
- Company Overview: Economos Properties - Griffin Road ONe LLC
- Ability to assist property with digital marketing and programs to influence sales of hotel room nights, functions (Catering, events, meetings, and food and beverage revenue)
- Enter data (operate multiple word processors and other software packages on a personal computer) to produce contracts, correspondence, forms, memos, and other documents.
- Build systems to triage naming requests and manage creative workflow
- Serve as project manager for events
- Responsible for creating a regular schedule of all requirements and tracking new projects assigned to meet the deadline for each of them.
- Train staff with the correct procedures.
- Economos Properties - Griffin Road ONe LLC
Front Office Manager
Economos Properties
01.2018 - 01.2019
- Company Overview: Economos Properties - Griffin Road ONe LLC
- Be a problem seeker and solver and plan monthly meetings to lead staff.
- Hire, train and develop employees.
- Manage and track project budgets to ensure effective deployment and spend in line with budget.
- Economos Properties - Griffin Road ONe LLC
- Coordinated schedules for a team of 20+ weekly resulted in 10% increase in efficiency
Housekeeping Manager
Economos Properties
01.2016 - 01.2018
- Company Overview: Economos Properties - Griffin Road ONe LLC
- Inspect and detect the quality of room service.
- Assure the smooth check-in and check-out of all guests, through the proper management of guest accounts.
- Treat any guest request and problem and meet their needs within acceptable guidelines.
- Coordinated schedules for a team of 30+ across multiple shifts and locations
- Streamlined operational efficiencies by operating and training staff on power equipment tools.
Education
Associate Degree - Marketing
Instituto De Mercadeo Y Gerencia
Caracas, Venezuela Skills
- Creative thinking
- Selling Skills
- Proactive communication
- Digital marketing
- Data entry
- Project management
- Scheduling
- Staff training
- Quality Inspection
- Guest Management
- Problem solving
- Budget Management
- Stress Tolerance
- Leadership
- Attention to Detail
- Social orientation
- Bilingual
- Sales Skills
- Strong organizational skills
- Budget management
- Customer relations
- Customer complaint resolution
Languages
- Spanish
- English
References
- Mauricio Valladares, Economos Properties Manager, (954) 716-2921
- Carla Bravo, Economos Properties Accounting Manager, (305) 367-1739
Timeline
Collections Specialist
KR Innovation Group
01.2025 - 12.2025
Telemarketing Specialist
KR Innovation Group
06.2022 - 12.2024
Sales Coordinator
Economos Properties
01.2019 - 01.2020
Front Office Manager
Economos Properties
01.2018 - 01.2019
Housekeeping Manager
Economos Properties
01.2016 - 01.2018
Associate Degree - Marketing
Instituto De Mercadeo Y Gerencia