Mai Vang
Certified Clinical Medical Assistant
Hickory
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
3
3
Certifications
1
1
Language
Work History
Certified Medical Assistant
CVFM-Mtn View
05.2022 - Current
- Improved patient satisfaction by ensuring efficient and timely check-in and check-out processes
- Documented patient medical information and insurance details to facilitate smooth appointment processing
- Answer incoming calls from patients regarding general information, lab result, diagnostic imaging, or appointment time
- Work on getting medical record request out in a timely manner
- Verify insurance eligibility for upcoming patient appointments
- Communicated with patients regarding payments on outstanding accounts
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered multi-link telephone calls to offer office information, answer questions, and direct calls to staff.
Administrative Assistant
CVUC-Piedmont
09.2019 - 05.2022
- Work with checking in and out patient
- Schedule patient throughout the day
- Assisting provider with various clerical administrative function as needed
- Verify insurance eligibility and collect co-pay
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Receptionist
Muscle Maintenance
04.2019 - 09.2019
- Work with checking in and out patient
- Schedule and rescheduling patient throughout the day
- Assisting provider with various basic personnel and clerical administrative function as needed
Receptionist, Internship
A Woman’s View
01.2019 - 04.2019
- Work with checking in and out patient
- Verify insurance eligibility and co-payment
- Answering multi-link phone system, directing call as necessary
SMT Operator
UTC Fire and Security
05.2014 - 07.2017
- Worked as a team in preparing the machines for successful operation
- Ensure quality meets or exceeds standards and improves efficiency
- Cross-trained on all aspects of the job
Sale Associate
RadioShack
08.2008 - 12.2011
- Greeted every guest with enthusiasm by providing product solutions in a friendly, confident, and knowledgeable manner
- Cross-trained for managerial duties and acted as manager when needed
- Answer multi-line phone call in a timely matter
Education
Certified Medical Assistant -
Catawba Valley Community College
Hickory, NC12-2024
A.A.S Medical Office and Administration - undefined
Catawba Valley Community College
Hickory, NCDiploma - undefined
Fred T. Foard High School
Newton, NCSkills
MS Office
Bilingual - Hmong
Administrative Skill
Detail Oriented
Basic life support
Patient care
Problem-solving
Payment collection
Verbal and written communication
Team collaboration
Multitasking and organization
Safety compliance
Patient scheduling
Electronic health records
Customer service
Patient-focused care
Certification
CCMA - Certified Clinical Medical Assistant
Timeline
CCMA - Certified Clinical Medical Assistant
12-2024
CPT - Certified Phlebotomy Technician
07-2024
Certified Medical Assistant
CVFM-Mtn View
05.2022 - Current
Administrative Assistant
CVUC-Piedmont
09.2019 - 05.2022
Receptionist
Muscle Maintenance
04.2019 - 09.2019
Receptionist, Internship
A Woman’s View
01.2019 - 04.2019
Certificate Medical Office Administration – Insurance
12-2018
SMT Operator
UTC Fire and Security
05.2014 - 07.2017
Sale Associate
RadioShack
08.2008 - 12.2011
A.A.S Medical Office and Administration - undefined
Catawba Valley Community College
Diploma - undefined
Fred T. Foard High School
Certified Medical Assistant -
Catawba Valley Community College