Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Mai Thao

Lexington

Summary

Dynamic, results-oriented professional with a strong background in sales, team leadership, and business operations. Proven track record of driving revenue growth, cultivating high-performing teams, and delivering exceptional service in fast-paced environments. Expertise in coordinating management initiatives, conducting visual inspections, and creating engaging customer experiences that foster brand loyalty. Committed to leveraging strong organizational and communication skills in a leadership role to inspire teams and exceed business objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Real Estate Broker

eXp Realty LLC
10.2022 - Current
  • Managed high-stakes client relationships with a focus on personalized service and timely communication.
  • Exceeded sales targets by applying consultative sales techniques and detailed market analysis.
  • Demonstrated organization, follow-up, and time management under pressure—key assets in leadership.

Sales Representative

Sophia Nail Salon & Spa
01.2018 - 10.2022
  • Delivered outstanding customer service, resulting in increased client retention and satisfaction.
  • Led product education and training sessions for new team members, improving onboarding efficiency.
  • Developed and implemented marketing strategies that boosted foot traffic and expanded clientele.
  • Monitored sales trends and competitor activities, recommending actionable improvements to leadership.
  • Executed promotional events and ensured operational readiness for product launches.

Founder Owner / Retail Business Manager

Luci Nails
01.2016 - 01.2018
  • Managed day-to-day business operations including inventory, marketing, and financial reporting.
  • Increased client base by 40% through social media engagement and referral programs.
  • Recruited, trained, and led a team of salon professionals to deliver exceptional customer experiences.
  • Maintained budget compliance while implementing cost-saving initiatives that improved profitability.
  • Ensured high standards of cleanliness, safety, and compliance with state regulations.

Assistant Team Leader

Goodwill Industries
03.2014 - 01.2016
  • Supervised retail floor operations, ensured team alignment with sales goals, and resolved customer concerns.
  • Conducted team meetings and supported staff development to enhance performance and morale.
  • Managed inventory levels, monitored product movement, and recommended replenishment strategies.
  • Collaborated with visual merchandisers to create eye-catching displays that increased product engagement.
  • Supported payroll, scheduling, and reporting tasks for efficient store administration.

Education

Real Estate Broker License -

Superior School of Real Estate
Charlotte, NC
01.2021

High School Diploma -

Bunker Hill High School
Catawba, NC

Skills

  • Customer Service Excellence
  • Operations Management
  • Team Leadership & Staff Development
  • Sales Strategy & Forecasting
  • Conflict Resolution
  • Performance Coaching
  • Contract management

Certification

eXp Realty Express Offer Certified, 2022

Languages

English: Native or Bilingual Proficiency
Hmong: Native or Bilingual Proficiency

Affiliations

  • National Association of Realtors, NC Chapter
  • EXp Realty Express Offer Program

Timeline

Real Estate Broker

eXp Realty LLC
10.2022 - Current

Sales Representative

Sophia Nail Salon & Spa
01.2018 - 10.2022

Founder Owner / Retail Business Manager

Luci Nails
01.2016 - 01.2018

Assistant Team Leader

Goodwill Industries
03.2014 - 01.2016

Real Estate Broker License -

Superior School of Real Estate

High School Diploma -

Bunker Hill High School

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Mai Thao