Mahshona Dillard
Hillsborough
Summary
Accomplished General Manager at Burger King, adept in P&L Management and fostering team unity, significantly enhanced sales and customer retention. Demonstrated leadership by mentoring staff, optimizing operations, and building strong partnerships. Excelled in fast-paced environments, ensuring top-notch customer service and operational efficiency.
Overview
6
6
years of professional experience
Work History
General Manager
Burger King
01.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Line Cook
Outback Steakhouse
09.2019 - 07.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook
Waffle House
07.2018 - 08.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Education
No Degree - Business Administration
American InterContinental University
Schaumburg, ILAthens Drive High School
Raleigh, NC05.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Time Management
- Staff Management
- Customer Relations
- Training and Development
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Labor Cost Controls
- Customer Retention
Timeline
General Manager
Burger King
01.2022 - Current
Line Cook
Outback Steakhouse
09.2019 - 07.2021
Line Cook
Waffle House
07.2018 - 08.2019
No Degree - Business Administration
American InterContinental University
Athens Drive High School
Similar Profiles
Md Bipul AliMd Bipul Ali
Assistant Manager at King Food AB (Burger King)Assistant Manager at King Food AB (Burger King)
Bryce GladueBryce Gladue
Assistant Manager at Burger King Londonderry (King MG Kitch inc)Assistant Manager at Burger King Londonderry (King MG Kitch inc)
Channay MoreheadChannay Morehead
Shift Manager at Burger KingShift Manager at Burger King