Summary
Overview
Work History
Education
Skills
Timeline
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Mahogany Kelly

Charlotte,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Demonstrates sound judgment in addressing complex issues, aligning decisions with organizational priorities.

Overview

2
2
years of professional experience

Work History

Customer Relations and Sales Specialist

Best Buy
10.2022 - Current
  • Exceed all set sales goals by 5%t, enhancing company's revenue and productivity targets
  • Manages and resolves complex customer issues, achieving a personal customer satisfaction rating of 95% based on feedback surveys
  • Cultivated productive relationships with key accounts, contributing to an annual increase in customer retention rates
  • Supports sales floor operations and provides exceptional customer service

Education

Diploma -

Concord High
Concord, NC
06.2022

Skills

  • Process improvement
  • Data-driven strategic planning
  • Critical thinking skills
  • Communication skills
  • Interpersonal skills
  • Mathematics
  • Proactive and self-motivated
  • Organizational skills
  • Delegation
  • Conflict resolution
  • Data entry
  • Writing skills
  • Microsoft Office
  • Microsoft Outlook
  • Manufacturing

Timeline

Customer Relations and Sales Specialist

Best Buy
10.2022 - Current

Diploma -

Concord High

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Mahogany Kelly