Mahoganee Felder
Charlotte
Summary
Hospitality professional with 5+ years of experience in upscale and high-volume dining environments. Skilled in serving 50+ guests per shift while delivering exceptional customer service, wine pairing recommendations, and efficient tableside service. Experienced in Toast POS, reservation management, upselling techniques, and food safety compliance. Recognized for maintaining strong guest satisfaction and supporting smooth restaurant operations during peak dining hours.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Fontana Di Vino
05.2025 - 03.2026
- Deliver attentive service for 50+ guests per shift in a fast-paced upscale dining environment.
- Recommend wine pairings and specialty beverages to enhance guest dining experiences and increase sales.
- Operate Toast POS systems to process orders, split checks, and handle payments accurately.
- Communicate effectively with kitchen staff regarding allergies, dietary restrictions, and special requests.
- Perform tableside presentations and meat carving while maintaining fine dining standards.
- Promote appetizers, desserts, and specialty drinks to help increase average guest checks and overall sales.
- Maintain cleanliness and organization of server stations and dining areas.
Host
Outback Steakhouse
01.2025 - 04.2025
- Welcomed and seated 100+ guests per shift while maintaining efficient seating flow during busy hours.
- Coordinated reservation systems and accommodated guest preferences whenever possible.
- Answered customer questions regarding menu items, promotions, and restaurant services.
- Managed incoming calls and maintained organization of lobby and waiting areas.
- Delivered professional customer service while supporting smooth restaurant operations.
Server & Hostess
Michael Waltrip Taproom
01.2024 - 12.2024
- Provided exceptional customer service in a high-volume dining environment serving 75+ guests per shift.
- Operated POS systems to enter orders, process payments, and split checks accurately.
- Assisted with opening and closing duties, including restocking supplies and preparing dining areas.
- Scheduled reservations and coordinated seating for large parties.
- Maintained clean and organized dining spaces to support positive guest experiences.
- Trained new host staff on customer service procedures and restaurant operations.
Server
Hoof and Hound
02.2022 - 12.2023
- Delivered prompt and friendly food and beverage service to guests.
- Managed customer orders accurately while maintaining strong attention to detail during high-volume service periods.
- Handled cash and card transactions following company procedures.
- Assisted in training new servers on restaurant standards and service expectations.
- Supported opening and closing operations, including dining area setup and restocking.
- Maintained compliance with food safety and sanitation guidelines.
Host
The Cellar at Duckworth's
03.2021 - 11.2021
- Managed reservations, waitlists, and guest seating arrangements.
- Greeted guests professionally and created welcoming dining experiences.
- Processed customer payments using POS systems.
- Assisted servers and bussers by monitoring guest needs throughout service.
- Maintained cleanliness and organization of lobby and host stand areas.
Education
Bachelor of Arts - Psychology
Coker University
Hartsville, SC06-2028
Skills
- Fine Dining Service
- Wine Pairing
- Toast POS & POS Operations
- Guest Relations
- Reservation Management
- Upselling Techniques
- Food Safety Compliance
- Tableside Presentations
- Team Collaboration
- High-Volume Dining
- Menu & Beverage Knowledge
- Time Management
- High volume dining
Languages
English
Japanese
Timeline
Server/Bartender
Fontana Di Vino
05.2025 - 03.2026
Host
Outback Steakhouse
01.2025 - 04.2025
Server & Hostess
Michael Waltrip Taproom
01.2024 - 12.2024
Server
Hoof and Hound
02.2022 - 12.2023
Host
The Cellar at Duckworth's
03.2021 - 11.2021
Bachelor of Arts - Psychology
Coker University