MAHMOUD ABUISTAITEH
Charlotte
Summary
AWS Certified Cloud Practitioner with hands-on experience building serverless applications using core AWS services. Strong understanding of cloud architecture, security, and troubleshooting through the AWS Console. Brings a background in customer service and engineering with excellent communication, problem-solving, and fast learning ability. Currently preparing for the AWS Solutions Architect – Associate.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Founder, Product Owner
Lashyo LLC
Alexandria
01.2023 - 01.2024
- Developed business strategies to align with market trends and customer needs.
- Managed daily operations to ensure smooth workflow and service delivery.
- Oversaw financial planning and budgeting to sustain business viability.
Customer Service Representative
Nova Call Center
Amman
06.2019 - 02.2021
- Assisted customers with inquiries and resolved issues effectively.
- Processed customer orders and maintained accurate records in the system.
- Communicated product information clearly to enhance customer understanding.
- Collaborated with team members to ensure smooth service operations.
Education
MBA - Project Management
Washington University of Science And Technology
Alexandria, VA12-2023
Bachelor of Science - Civil Engineering
Applied Science Private University
Amman,Jordan12-2021
Skills
- Cloud Services: AWS Lambda, API Gateway, DynamoDB, S3, CloudFront, SES, SNS, EventBridge, IAM, VPC, Route 53, CloudWatch
- Tools: GitHub, Postman, AWS Console, VS Code
Concepts: Serverless design, REST APIs, logging/monitoring, IAM best practices, basic networking (VPC, subnets, security groups)
Coding Exposure: Basic Python & JavaScript used for Lambda functions (guided learning)
Languages
Arabic
Native/ Bilingual
English
Full Professional
Certification
AWS Certified Cloud Practitioner
Projects
Morrl DentCare – Serverless Appointment System
- Designed and deployed a fully serverless architecture using AWS services.
- Built API workflows using Lambda + API Gateway with CRUD operations connected to DynamoDB.
- Implemented automated email confirmations and reminders through Amazon SES and EventBridge.
- Hosted frontend on S3 + CloudFront with secure access and caching configurations.
- Configured IAM permissions, monitoring dashboards (CloudWatch), and error-handling patterns.
- Developed logic using basic Python/JavaScript with step-by-step support.
Timeline
Founder, Product Owner
Lashyo LLC
01.2023 - 01.2024
Customer Service Representative
Nova Call Center
06.2019 - 02.2021
MBA - Project Management
Washington University of Science And Technology
Bachelor of Science - Civil Engineering
Applied Science Private University