Mahbub Ali Sarkar
Charlotte
Summary
Accomplished banking professional with 17 years in operations and customer service leadership. Proven track record in directing teams, optimizing workflows, and enhancing client satisfaction in dynamic settings. Skilled in fostering relationships and aligning team efforts with business goals while implementing process improvements to drive measurable results.
Overview
26
26
years of professional experience
Work History
Business Operations Manager
SiSM Associates LLC
Charlotte
09.2018 - 04.2026
- Directed team operations to enhance service delivery and increase client satisfaction.
- Implemented process improvements, streamlining workflows and minimizing delays.
- Managed daily restaurant operations, ensuring seamless service and guest satisfaction.
- Coordinated staff scheduling to enhance coverage during peak hours.
- Established inventory control procedures to maintain optimal stock levels and reduce waste.
- Cultivated vendor relationships to ensure consistent quality in supply sourcing.
- Enforced health and safety regulations, ensuring compliance in food handling practices.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Assistant Vice President, Treasury Fulfillment & Service Advisor
Bank of America Merrill Lynch
Charlotte
06.2015 - 09.2018
- Supervised senior specialists, providing targeted coaching to elevate performance.
- Monitored communication and chat interactions to uphold quality assurance standards.
- Conducted call calibrations and collaborative coaching sessions for skill development.
- Developed action plans leveraging strengths and opportunities identified through data analysis to drive improvement.
- Managed complex call escalations, engaging internal business partners for resolution.
- Maintained routine processes while leading security and safety procedures.
- Contributed to various projects based on management guidance.
- Assisted in creating and implementing escalation processes using workforce management tools to streamline operations.
Assistant Vice President, Financial Center Assistant Manager
Bank of America Merrill Lynch
Charlotte
05.2000 - 06.2015
- Managed financial center operations and sales, ensuring alignment with organizational goals
- Coached associates on complex transactions and regulatory compliance, enhancing team confidence and service quality
- Coached associates to be in compliance with established policies and procedures in our customer service, operational procedures, transactions accuracy and customer engagement
- Participated in monthly and quarterly leadership meetings to review financial center performance against targets, contributing to strategic planning
Education
BBA - Finance
University of North Carolina At Charlotte
Charlotte01-2004
Skills
- Operations management
- Process optimization
- Business workflows
- Workforce planning
- Staff management
- Analytical skills
- Microsoft Office proficiency
- Team building
- Relationship management
Timeline
Business Operations Manager
SiSM Associates LLC
09.2018 - 04.2026
Assistant Vice President, Treasury Fulfillment & Service Advisor
Bank of America Merrill Lynch
06.2015 - 09.2018
Assistant Vice President, Financial Center Assistant Manager
Bank of America Merrill Lynch
05.2000 - 06.2015
BBA - Finance
University of North Carolina At Charlotte