Mahalee Cauthren
Clayton
Summary
Recent college graduate with a strong background in costumer service, multi-tasking, and team support. Known for being reliable, quick to learn and effective in fast-paced environments. Skilled in communication, time management and problem-solving. Eager to contribute a positive attitude and strong work ethic to a role that values service and collaboration. Brings a consistent focus on creating positive experiences for costumers and coworkers alike. Ready to grow and take on new challenges in a professional setting.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Wayne Hardee Law
05.2025 - Current
- Coordinated medical records requests for accurate representation of client injuries.
- Developed case strategies by analyzing liability and damages in personal injury claims.
- Managed case files, ensuring timely communication with clients and insurance adjusters.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
Restaurant Hostess
Cheddars Scratch Kitchen
03.2023 - 06.2025
- Handled guest inquiries and complaints professionally, enhancing overall dining experience.
- Maintained cleanliness and organization of front-of-house areas to promote a positive environment.
- Monitored dining room activity, adjusting seating arrangements to maximize capacity and comfort.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Legal Assistant Intern
Wayne Hardee Law
11.2024 - 05.2025
- Answer client inquiries promptly and professionally.
- Scheduling appointments and managing calendars.
- Data entry and case file management.
- Running office errands as needed.
Restaurant Hostess
Cleveland Draft House
07.2020 - 08.2022
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed reservation system, optimizing table assignments for efficiency and customer satisfaction.
- Assisted in training new host staff, fostering teamwork and consistent service standards.
- Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
- Implemented feedback mechanisms to improve guest services and inform management decisions.
Education
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, North Carolina, NC05-2025
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Client service and support
- Attention to Detail
- Time Management
Timeline
Legal Assistant
Wayne Hardee Law
05.2025 - Current
Legal Assistant Intern
Wayne Hardee Law
11.2024 - 05.2025
Restaurant Hostess
Cheddars Scratch Kitchen
03.2023 - 06.2025
Restaurant Hostess
Cleveland Draft House
07.2020 - 08.2022
Bachelor of Science - Criminal Justice
East Carolina University