Maggie Wester
Sanford
Summary
Veterinary professional with over 14 years of leadership experience, including 11 years at Banfield Pet Hospital. Expertise in medical and surgical care, as well as teaching and mentorship. Currently overseeing medical and operational functions across 56 hospitals in four states, fostering team growth and enhancing organizational performance.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Director of Veterinary Quality
Banfield Pet Hospital
Vancouver, WA
01.2019 - Current
- Oversee medical quality, doctor recruitment and hiring, doctor engagement and retention, doctor development and team development for 56 hospitals in three markets spanning four states
- Partnered closely with Field Directors in each market (operational management) to drive results through high quality medicine, doctor development and coaching, and charge capture accuracy
- Knowledgeable with P&L and monitored to make appropriate adjustments to remain responsible with business goals
- Acted as campus liaison at NC State CVM to support recruiting and campus relationship rapport to educate and attract talent
- Assist hospital teams with elevated client concerns and complaints
Area Chief of Staff
Banfield Pet Hospital
Sanford, NC
01.2018 - 01.2019
- Oversaw up to five hospitals with similar responsibilities to DVQ role, but partnered with Practice Managers at each hospital and in patient care role 75-100% of the time
- Led cross-functional teams to enhance operational efficiency and streamline communication processes.
- Developed and implemented strategic initiatives to improve patient care standards across multiple locations.
- Coordinated projects and resources to align with organizational goals, ensuring timely execution of deliverables.
Chief of Staff
Banfield Pet Hospital
Southern Pines, NC
01.2016 - 01.2018
- Oversaw medical quality and operational performance for one location in partnership with the Practice Manager, while in patient care role 100% of the time
Associate Veterinarian
Banfield Pet Hospital
Southern Pines, NC
05.2015 - 12.2016
- Provided exceptional medical, dental and surgical care and treatment to companion animals and some exotic species in high quality, high volume setting
- Provided thorough client education in regard to appropriate preventive care, along with treatment and testing recommendations
- Responsible for onboarding, training and mentoring new doctors and paraprofessional staff
- Assisted Practice Manager with doctor schedules
Associate Veterinarian
Carthage Animal Hospital
Carthage, NC
06.2012 - 05.2015
- Diagnosed and treated diverse medical conditions in companion animals.
- Implemented preventative care protocols to enhance pet health outcomes.
- Collaborated with veterinary technicians to optimize patient care and workflow efficiency.
- Educated pet owners on proper nutrition, behavior, and health maintenance strategies.
Education
Doctor of Veterinary Medicine -
NC State University College of Veterinary Medicine
Raleigh, NC05-2012
Bachelor of Science - Biochemistry
Lenoir-Rhyne College
Hickory05-2007
Skills
- Multi-unit management with a portfolio of up to 56 hospitals
- Lead direct reports through Associate Relations concerns
- Medical record and charge capture accuracy
- Client satisfaction, relations and retention
- Managing multiple market-level P&Ls
- Development of others through personal development plans
- Manage operational and patient care emergencies
- Effective communication and conflict management
- Collaborative partnerships with stakeholders, direct reports and operation partners
Certification
- NC DVM License 7355
- Active DEA Licensure
- USDA Accreditation
Regional Partnership of the Year Award 2024, 2025
Received award for exceptional partnership helping to lead our markets to exceed operational and medical quality performance goals.
Timeline
Director of Veterinary Quality
Banfield Pet Hospital
01.2019 - Current
Area Chief of Staff
Banfield Pet Hospital
01.2018 - 01.2019
Chief of Staff
Banfield Pet Hospital
01.2016 - 01.2018
Associate Veterinarian
Banfield Pet Hospital
05.2015 - 12.2016
Associate Veterinarian
Carthage Animal Hospital
06.2012 - 05.2015
Doctor of Veterinary Medicine -
NC State University College of Veterinary Medicine
Bachelor of Science - Biochemistry
Lenoir-Rhyne College