Maggie Smith
Winston-Salem
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences, and foster repeat business. Successfully increased bar revenue through effective upselling techniques, and efficient inventory management.
Overview
6
6
years of professional experience
Work History
High Volume Bartender
Bonnie's Tavern & Brass Taps
Greensboro
08.2024 - 12.2024
- Prepared cocktails, created cocktail recipes, served wine, draft, and bottled beer.
- Balanced daily registers and generated sales reports for management.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Engaged in amicable interactions with patrons to enhance their bar experience.
- Boosted sales performance by promoting higher-end products.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
- Performed opening and closing duties including restocking supplies.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
High Volume Lead Bartender, Marketing & Promotion
Pine State Public House
Raleigh
04.2021 - 03.2024
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Resolved customer complaints with professionalism, ensuring satisfaction and repeat business.
- Performed opening and closing duties including stocking supplies, setting up bar equipment, cleaning work areas.
- Monitored bar atmosphere, adjusting music and lighting to create an inviting environment.
- Managed time effectively to prepare multiple drink orders simultaneously, minimizing wait times.
- Communicated effectively with colleagues to ensure smooth operations during rush hours.
- Assisted in training new bartenders, sharing knowledge of bar operations and customer service excellence.
- Contributed to promotional events and special occasions, creating themed drinks to attract patrons.
- Developed relationships with industry influencers for promotion purposes.
- Maintained records of sales generated through various promotion activities.
- Developed and implemented marketing strategies for events.
- Provided support in the development of sales strategies.
- Designed a variety of marketing materials.
- Developed tailored plans for various events by determining target audiences.
- Updated and maintained social media platforms with current information.
- Managed social media accounts, creating engaging content that boosted follower engagement by significant percentages.
Craft High Volume Bartender, Marketing & Promotion
Watts & Ward
Raleigh
12.2019 - 10.2021
- Greeted frequent visitors by name and explained new promotions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored alcohol levels in all drink mixtures, ensuring legal compliance with state laws.
- Arranged bottles and glasses behind bar to make attractive displays.
- Effectively multitasked within fast-paced environment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Mixed drinks according to recipes and taste preferences of customers.
- Assessed customer needs, answered questions, and made recommendations for alcoholic beverages.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored bar inventory and promptly restocked low items before depletion.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Informed customers about the ingredients used in each craft cocktail.
- Stocked bar area with necessary supplies such as glassware, garnishes, ice, beer, wine, spirits, and mixers.
- Placed marketing and advertising displays and materials at stores.
- Provided support in the development of sales strategies.
- Assessed industry movements, supplying information for effective planning.
- Created captivating content for social media platforms.
Sales Manager
7 Star Tobacco & Vape
Raleigh
12.2018 - 03.2020
- Identified trends, preferences, and growth opportunities through thorough analysis of customer data.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Conducted physical inventory counts to minimize loss.
- Performed daily store operations, including opening and closing procedures, and cash handling.
- Designed attractive product displays to boost sales.
- Generated repeat business by responding to customers with friendly, knowledgeable service.
- Recruited, trained, and supervised employees to teach and ensure daily tasks.
- Developed strategies to maximize sales and profitability.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
VIP Cocktail Server
Halcyon Bar & Lounge
Raleigh
05.2019 - 12.2019
- Maintained tab accuracy while handling financial interactions.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Tracked sales records for inventory restocking purposes.
- Resolved customer complaints with professionalism, ensuring satisfaction and repeat business.
- Optimized supply organization to promote timely access and restocking processes.
- Created enjoyable experiences for guests through engaging and amicable dialogue.
- Performed opening and closing duties including stocking supplies, setting up bar equipment, cleaning work areas.
- Prepared garnishes for drinks such as slices of lemon or lime, olives, celery sticks.
- Monitored bar atmosphere, adjusting music and lighting to create an inviting environment.
- Managed time effectively to prepare multiple drink orders simultaneously, minimizing wait times.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Planned and executed unique parties for various occasions.
- Maintained up-to-date records of all reservations made via telephone or online systems.
- Relayed information on availability, pricing and discounts to customers.
- Adhered to company policies and procedures while handling guest requests and inquiries.
- Verified guest information and payment options ensuring accuracy and completeness.
- Gained comprehensive knowledge of offerings to advise customers effectively.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Collaborated with security personnel to resolve customer disputes peacefully.
Server
Raleigh Beer Garden
Raleigh
10.2019 - 12.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Informed customers of daily specials and signature menu items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Followed health safety guidelines when preparing and serving food products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Cross-training on various roles within the restaurant and bar operations.
- Displayed and retained extensive knowledge of beers, liquors, wines and entrees.
Customer Service Specialist
Still Life Raleigh
Raleigh
07.2018 - 12.2018
- Relayed customer feedback to cross-functional teams to improve products and services.
- Addressed customer questions and concerns regarding products and services.
- Generated content for various media platforms, such as websites and social media accounts.
- Assisted in organizing promotional events.
- Worked with design teams to develop eye-catching visuals.
- Monitored industry trends in order to stay ahead of competitors' promotional activities.
- Analyzed and documented customer demographics, preferences, and purchasing behaviors to support business expansion.
- Put together eye-catching displays to attract patrons.
Education
High School -
East Forsyth High School
Kernersville06.2016
Skills
- Adaptable work style
- Alcohol safety awareness
- Attention to detail
- Cash handling proficiency
- Conflict resolution
- Efficient multitasking
- Flavor profiling
- Inventory management
- Knowledge of Distilled Beverages
- Outstanding customer service
- POS system operation
- Problem-solving abilities
- Sales and upselling techniques
- Social media management
- Special event experience
- Speed and efficiency
- Spirit pairings
- Strong communication skills
- Wine and beer expertise
Characteristics
- Conscientious
- Determination
- Dependable
- Integrity
- Outgoing
- Self-motivation
- Team Player Attitude
References
References available upon request.
Timeline
High Volume Bartender
Bonnie's Tavern & Brass Taps
08.2024 - 12.2024
High Volume Lead Bartender, Marketing & Promotion
Pine State Public House
04.2021 - 03.2024
Craft High Volume Bartender, Marketing & Promotion
Watts & Ward
12.2019 - 10.2021
Server
Raleigh Beer Garden
10.2019 - 12.2019
VIP Cocktail Server
Halcyon Bar & Lounge
05.2019 - 12.2019
Sales Manager
7 Star Tobacco & Vape
12.2018 - 03.2020
Customer Service Specialist
Still Life Raleigh
07.2018 - 12.2018
High School -
East Forsyth High School
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