Maggie Melton
Terrell
Summary
Results-driven Clinic Manager optimizing operational efficiency and employee training. Enhanced organizational growth and patient satisfaction through strategic customer relationship management and strict adherence to healthcare regulations. Insurance Specialist with expertise in claims processing and verification, ensuring HIPAA compliance and promoting patient education to improve satisfaction and streamline workflows.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Insurance Specialist
Carolina Eye Care
01.2025 - 01.2026
- Processed insurance claims for patient services and medical procedures, ensuring timely reimbursement and compliance with regulations.
- Verify patient eligibility and coverage details with insurance providers.
- Educate patients on insurance benefits and financial responsibilities clearly.
- Communicated with patients regarding billing inquiries and insurance policies, facilitating understanding of financial responsibilities.
- Maintained accurate patient records in electronic health systems to support efficient claim processing and patient care.
- Organized and updated patient records in electronic health record systems for efficient access. using electronic health record systems.
- Checked patients in and out for appointments and collected co-payments.
- Greeted visitors at front desk, ensuring a friendly atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained accurate calendar for staff members.
- Protected patients by observing strict HIPAA guidelines.
Medication Aide
Junior Senior Living
09.2025 - 12.2025
- Administer medications accurately and consistently following prescribed schedules.
- Monitor resident health conditions and report changes to nursing staff promptly.
- Assist residents with daily living activities, ensuring comfort and safety.
- Maintain accurate medication records and documentation for compliance purposes.
Junior Clinic Manager
Massage Envy
10.2021 - 12.2024
- Managed daily operations of the wellness clinic to ensure smooth workflow.
- Coordinated staff schedules, enhancing coverage and operational efficiency.
- Assisted in managing daily operations and workflows for retail team.
- Trained new employees on company policies and customer service standards.
- Guided and supported junior staff on daily tasks and project objectives, fostering team development.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Compiled reports on sales trends, inventory levels, and financial data to inform management decisions.
- Processed employee payroll accurately using payroll software. for employees using advanced payroll software systems.
Education
High School Diploma -
Northwest Cabarrus High School
Concord, NC06-2020
Some College (No Degree) - EMT
Mitchell Community College
Statesville, NCSkills
- Claims processing
- Insurance verification
- HIPAA compliance
- Electronic health records
- Patient education
- Customer relationship management
- Appointment scheduling
- Problem solving
- Data entry
- Insurance claim processing
- Employee training
- Project management
- Patient scheduling
- Multi-line phone management
Certification
Medication Aide
References
References available upon request.
Timeline
Medication Aide
Junior Senior Living
09.2025 - 12.2025
Insurance Specialist
Carolina Eye Care
01.2025 - 01.2026
Junior Clinic Manager
Massage Envy
10.2021 - 12.2024
High School Diploma -
Northwest Cabarrus High School
Some College (No Degree) - EMT
Mitchell Community College