Margaret Abel
Wilmington
Summary
Dedicated healthcare professional with extensive experience in patient care and clinical support. Demonstrated ability to respond effectively to emergency situations while adhering to established protocols, ensuring patient safety and compliance with regulatory standards. Proficient in maintaining accurate electronic medical records and conducting laboratory tests, contributing to improved patient outcomes through diligent monitoring and documentation of vital signs. Collaborative team member actively engaged in treatment planning and patient education, fostering a supportive environment for both patients and healthcare staff.
Overview
10
10
years of professional experience
Work History
CMA
Wilmington Health Associates
Wilmington
07.2015 - Current
- Responded quickly to emergency situations according to established protocols.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Documented all activities accurately into electronic medical records system.
- Observed patients' conditions closely; reported any changes in status or behavior immediately.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
- Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Answered phones promptly; responded professionally to inquiries from patients or family members.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient based on their specific needs.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Administered injections per physician orders while adhering to all safety guidelines.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Measured vital signs and took medical histories to prepare patients for examination.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered medications under physician's supervision.
- Explained treatment procedures and physicians' instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared treatment rooms for patient examinations.
- Supported administrative staff by processing payments.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Processed orders for medical supplies and lab equipment.
- Handled general office duties to support administrative staff during peak hours.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Contacted medical facilities to schedule patients for admission.
Education
Associate of Arts - Medical Assistant
Miller-Motte Technical College
NC01-2015
Skills
- Patient care
- Electronic medical records
- Vital signs monitoring
- Laboratory testing
- Inventory management
- Regulatory compliance
- Appointment scheduling
- Team collaboration
- Patient education
- Effective communication
- Data entry
- Treatment planning
- Medical billing
- Emergency response
- Equipment maintenance
- Budgeting expertise
- Expense tracking
- Month-end closing
- Revenue recognition
- Compassionate
- HIPAA compliance
- Medical terminology proficiency
- Prioritizing stat orders
- EKG set up and monitoring
- Patient flow management
- Emergency room procedures
- First aid
- Pulmonary function tests (pfts)
- Vital signs and examinations
- Certified in basic life support (BLS)
- Reliable team player
- CPR
- Electrocardiography (EKG)
- Medical terminology knowledge
- EKG administration
- Phlebotomy
- Compassionate caregiver
- Direct patient care
- Vital sign monitors
- Professionalism and ethics
- Patient-focused care
- Preparing specimens and samples
- Venipuncture and phlebotomy
- Laboratory specimen collection
- Restocking lab supplies
- Maintaining confidentiality
- Medical procedures
- Customer service
- Calm and level-headed under duress
- Specimens collection and processing
- Clinical and administrative support
- Phlebotomy techniques
- Patient triage
- Clinical documentation
- Quick problem solver
Timeline
CMA
Wilmington Health Associates
07.2015 - Current
Associate of Arts - Medical Assistant
Miller-Motte Technical College