MAEGHAN WALLACE
Graham
Summary
Healthcare professional with experience in direct patient care, administrative support, healthcare project management, and customer service. Bachelor of Science in Healthcare Management expected July 2026. Skilled in communicating professionally with patients, families, staff members, and the public while managing responsibilities in fast-paced environments. Dependable, organized, and attentive to detail, with experience answering telephone calls, maintaining confidential records, supporting registration activities, and assisting with daily office operations. Seeking a Patient Access position focused on providing efficient, respectful, and patient-centered service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Project Management Intern
UNC Hospitals
Chapel Hill, NC
05.2026 - Current
- Participate in project and operational meetings to observe planning, stakeholder communication, and decision-making across clinical and administrative teams.
- Attended a vascular retreat to learn about service-line priorities, interdisciplinary collaboration, and healthcare improvement initiatives.
- Shadow project management and clinical operations professionals to understand how healthcare projects are organized, communicated, and supported.
- Attend project planning and operational meetings with healthcare leaders and team members.
- Observe project management processes, team communication, and decision-making within a healthcare organization.
- Learn how project management professionals communicate priorities and support organizational goals.
- Shadow healthcare leaders to gain a better understanding of project planning and organizational operations.
Nursing Assistant
UNC Hospitals
Chapel Hill, NC
06.2022 - Current
- Provide compassionate direct care and assist patients with activities of daily living while maintaining dignity, comfort, and safety.
- Measure, document, and report vital signs and patient observations accurately through electronic health record systems.
- Communicate professionally with patients, families, nurses, and interdisciplinary team members to support coordinated care.
- Respond promptly to patient needs while managing multiple priorities and following privacy, infection-prevention, and safety procedures.
- Follow patient privacy, safety, and infection-prevention procedures.
Administrative Assistant
Emma L. Broady Academy
Graham, NC
02.2020 - Current
- Answer telephone calls and in-person questions, provide information, and direct individuals to appropriate staff.
- Register new students, enter information accurately, and maintain organized and confidential school records.
- Prepare official documents for graduates and complete administrative assignments supporting daily office operations.
Customer Service Representative
Burlington Auto Mart
Burlington, NC
06.2020 - 08.2020
- Greeted customers, answered incoming calls, and provided professional front-office support.
- Entered financial credit application information accurately and updated vehicle inventory records while maintaining confidentiality.
- Updated vehicle inventory records when needed.
- Supported daily customer service and administrative operations.
Education
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-Salem, NC07-2026
Skills
- Patient Service and Support
- Verbal and Written Communication
- Telephone and Front Desk Support
- Data Entry and Record Accuracy
- Registration Support
- Administrative Assistance
- Patient Confidentiality
- Customer Service
- Team Collaboration
- Organization and Multitasking
- Attention to Detail
- Time Management
Certification
- Certified Nursing Assistant (CNA), Current
- CPR Certification, Current
Timeline
Healthcare Project Management Intern
UNC Hospitals
05.2026 - Current
Nursing Assistant
UNC Hospitals
06.2022 - Current
Customer Service Representative
Burlington Auto Mart
06.2020 - 08.2020
Administrative Assistant
Emma L. Broady Academy
02.2020 - Current
Bachelor of Science - Healthcare Management
Winston-Salem State University
Leaderships, Activites and Achievements
- Winston-Salem State University Track and Field Athlete and Team Co-Captain | 2022–2026
- Youth Move NC President
- Chair, Parrish Chapel Youth Department
- Parrish Chapel Church Choir Member