Maegen Walker
Burlington
Summary
Results-driven Lead Medical Assistant with expertise in clinical leadership, patient education, and HIPAA compliance for 12 years. Skilled in mentoring teams and enhancing patient scheduling efficiency to improve clinic operations. Looking to grow in my career in the future.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
For Women, PA-GYN
Chapel Hill, NC
11.2022 - Current
- Supervised daily operations of medical assistance, ensuring efficient patient flow and support.
- Trained and mentored junior medical assistants, fostering professional development and teamwork.
- Coordinated patient scheduling, optimizing appointment availability and minimizing wait times.
- Implemented electronic health record (EHR) systems, enhancing data accuracy and accessibility.
- Ordering ALL office supplies
- Assist with in office and anesthesia procedure
- Scheduling Provider art Wake Med North for more in depth surgeries.
- Conducted patient assessments, documenting vital signs and medical histories for accurate records.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Registered Medical Assistant
Pro Care Innovation
Fort Smith, AR & Burlington, NC
05.2019 - 10.2022
- Monthly wellness calls for the Geriatric patients for a large Urology Clinic based out of Fort Smith, AR and Tulsa, OK
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Coordinated patient scheduling, optimizing appointment flow to enhance clinic efficiency.
- Coordinating rides for patients to get the office for appointment
- Contact other Providers outside of the Urology office to assist with getting patients scheduled for an appointment and assuring all other needs are met
Lead Medical Assistant
Meridian Medical Clinic
Fort Smith, AR
05.2014 - 05.2019
- Streamlined inventory management processes, maintaining adequate supplies for clinical operations.
- Collaborated with healthcare providers to improve treatment plans based on patient feedback.
- Ensured compliance with healthcare regulations and standards, promoting a safe environment for patients.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Routine pill counts for pain management patients
- EKGs
- Training Interns from Petra Allied Health and Vista College
- Incoming new patient referrals and prior authorizations
Retail Sales Associate & Denim Specialist
Charlotte Russe
Fort Smith, AR
09.2012 - 03.2019
- Assisted customers with product selection, ensuring a positive shopping experience.
- Managed inventory levels, conducting regular stock checks and restocking shelves.
- Trained new team members on sales techniques and customer service best practices.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Specialized in Charlotte Russe denim fit
- Seasonal Key Holder during Holidays(yearly)
Sales Associate
Rue 21
Fort Smith, AR
08.2009 - 09.2012
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Processed transactions efficiently while maintaining accuracy and adherence to cash handling procedures.
- Collaborated with team members to achieve sales targets through effective communication and support.
- Dressing mannequins in the most recent style of apparel
Education
No Degree - Biology
University of Arkansas
Fayetteville, Arkansas, ARAssociate of Science - Allied Health-Pre Nursing
Carl Albert State College
Sallisaw, OK05-2021
Registered Medical Assistant Licenses -
Petra Allied Health
Fort Smith, AR05-2014
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
- medication update and monitoring
- Patient education and counseling
- Scheduling and appointment management
- Staff oversight-Training incoming employees
- Medical office administrationcrossed trained to work Front desk
- EKGs
- Venipunctures
- Injections
- Prior Authorizations(medications and surgeries)
Accomplishments
- Mentored junior staff on new radiological equipment operation.
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
- RMA - Registered Medical Assistant
- OSHA and HIPPA Training - YEARLY
- Associated Degree in Allied Health
Timeline
Lead Medical Assistant
For Women, PA-GYN
11.2022 - Current
Registered Medical Assistant
Pro Care Innovation
05.2019 - 10.2022
Lead Medical Assistant
Meridian Medical Clinic
05.2014 - 05.2019
Retail Sales Associate & Denim Specialist
Charlotte Russe
09.2012 - 03.2019
Sales Associate
Rue 21
08.2009 - 09.2012
No Degree - Biology
University of Arkansas
Associate of Science - Allied Health-Pre Nursing
Carl Albert State College
Registered Medical Assistant Licenses -
Petra Allied Health