Madisyn Pilgrim
Brevard
Summary
Dynamic Office Manager with proven expertise at BCW Remodels, enhancing team collaboration and operational efficiency. Skilled in inventory control and customer relations, I successfully implemented systems that improved workflow and compliance. Recognized for exceptional communication and problem-solving abilities, I fostered a positive work environment that elevated team productivity.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
7
7
years of professional experience
Work History
Office Manager
BCW Remodels
07.2024 - Current
- Managed office operations, ensuring efficient workflow and optimal resource allocation.
- Coordinated scheduling for meetings and events, enhancing team collaboration and communication.
- Oversaw inventory management, implementing systems for accurate tracking of supplies.
- Developed and maintained office policies, promoting adherence to best practices and compliance standards.
- Facilitated cross-departmental communication, strengthening relationships between teams for improved project outcomes.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Bartender Shift Manager
Chatt. Street Tap Room
07.2023 - 07.2024
- Supervised bar operations, ensuring adherence to safety and health regulations.
- Trained and mentored new bartenders, enhancing team efficiency and service quality.
- Developed and implemented inventory management processes to optimize stock levels.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed cash handling procedures, maintaining accuracy in financial transactions.
- Resolved customer complaints promptly, enhancing overall guest satisfaction levels.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
Temp. Office Manager
Lake Rabun Hotel
01.2022 - 07.2023
- Managed office operations, ensuring efficiency and organization across all departments.
- Coordinated scheduling and logistics for meetings, optimizing time management for executives.
- Developed and maintained filing systems, improving document retrieval and storage processes.
- Implemented inventory management procedures, enhancing accuracy of office supplies tracking.
- Trained new staff on office protocols and software systems, fostering a collaborative environment.
- Led team initiatives to enhance workplace culture, resulting in improved employee satisfaction scores.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new hotel services and products to support promotional efforts.
Waitress
The Troll Tavern
01.2019 - 12.2022
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations to enhance guest experience.
- Processed orders efficiently using point-of-sale system, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to ensure smooth meal preparation and delivery.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Adapted quickly to changing situations during busy shifts, managing multiple tasks effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Lumpkin County High School
Dahlonega, GA05-2019
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Relationship building
- Scheduling
- Scheduling coordination
- Inventory control
- Human resources
- Project management
- Office management software
- Schedule management
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Adaptability and flexibility
- Customer service management
- Phone and email etiquette
Timeline
Office Manager
BCW Remodels
07.2024 - Current
Bartender Shift Manager
Chatt. Street Tap Room
07.2023 - 07.2024
Temp. Office Manager
Lake Rabun Hotel
01.2022 - 07.2023
Waitress
The Troll Tavern
01.2019 - 12.2022
High School Diploma -
Lumpkin County High School
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