Madisyn Herrod
Whispering Pines
Summary
Offering strong foundation in customer relations an communication, well-suited to thrive in a customer service oriented industry. Excelling in relationship building and consultative selling. Adept at upselling and enhancing customer satisfaction through effective communication and problem-solving. Committed to delivering exceptional service, fostering client loyalty, and driving repeat business while maintaining professionalism and ethics in all interactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Specialist
LegalShield
04.2024 - 12.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Store Team Leader
Rally House
08.2023 - 12.2024
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Handled customer complaints and issues politely and professionally.
- Maintained guest-friendly environment to drive sales, repeat business and service.
Education
Cosmetology - Cosmetologist
Paul Mitchell The School
Indianapolis, IN 01-2025
High School Diploma -
Franklin Central High School
Indianapolis, IN 05-2022
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Consultative selling
- Friendly communication
- Licensed cosmetologist
Certification
- Licensed Cosmetologist - January 2025
- Cosmetology Training - 1,500 training hours
- Graduate of Paul Mitchell the School
Timeline
Sales Specialist
LegalShield
04.2024 - 12.2024
Store Team Leader
Rally House
08.2023 - 12.2024
Cosmetology - Cosmetologist
Paul Mitchell The School
High School Diploma -
Franklin Central High School
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