Madison Stroud
La Grange
Summary
Detail-oriented individual with experience in user research and visual design. Proven ability to collaborate with cross-functional teams to refine design processes. Eager to apply skills in enhancing user experiences across digital platforms.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student
Wayne Community College
Goldsboro, NC
08.2024 - 05.2026
- Collaborated on group projects to complete professional deliverables.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Developed visual design concepts to enhance user experience across digital platforms.
- Collaborated with cross-functional teams to refine design processes and ensure project alignment.
- Conducted user research to gather feedback, informing design iterations and enhancements.
Customer Service Representative
Jays 108
Kinston, NC
09.2022 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection and troubleshooting to enhance satisfaction.
- Maintained accurate records of customer interactions in CRM systems for efficient tracking.
- Collaborated with team members to streamline service processes and improve response times.
- Trained new employees on customer service protocols and system usage for consistency.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Led initiatives to enhance service quality, resulting in increased customer retention rates.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate - Software Development
Wayne Community College
Goldsboro, NC05-2026
Skills
- Research and analysis
- Visual design
- Mobile design
- Wordpress
- Software development
- Proficient in HTML
Certification
- Application Development
- Web Development
- Systems & Hardware Support
Timeline
Student
Wayne Community College
08.2024 - 05.2026
Customer Service Representative
Jays 108
09.2022 - 08.2024
Associate - Software Development
Wayne Community College