Madison Parker
Tarawa Terrace I,NC
Summary
Motivated and people-focused professional with experience in retail and healthcare. Currently a Child and Youth Program Assistant with Marine Corps Community Services (MCCS), a federal agency, where I coordinate activities and support daily operations. Licensed and certified in multiple areas of early childhood education and care. Successfully passed an extensive federal background check, demonstrating trustworthiness and reliability. Recognized for strong communication, teamwork, and organizational skills, making me a strong candidate for any professional role. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant
Marine Corps Community Services (MCCS)
12.2024 - Current
- Deliver exemplary service and support to military families, ensuring children receive safe, high-quality developmental care aligned with MCCS and DoD standards.
- Lead and assist in planning and implementing educational and recreational programs promoting social, emotional, and cognitive growth.
- Serve as a trusted mentor and role model, fostering respect, teamwork, and positive behavior in children and youth.
- Maintain compliance with department of health, safety, and child protection policies, ensuring a secure and nurturing environment.
- Communicate effectively with parents, guardians, and staff to provide transparency, guidance, and support for family needs.
- Participate in ongoing professional development and training to uphold MCCS excellence standards.
Front Desk/Patient Services Assistant
Patient First
01.2023 - 12.2024
- Greeted and assisted patients from check-in to check-out, ensuring a smooth and positive experience.
- Managed patient registration, appointment scheduling, and insurance verification efficiently.
- Handled phone inquiries and coordinated communication between patients and medical staff.
- Maintained accurate records and supported daily administrative operations.
- Hybrid/On-Call
Lead Sales Associate
American Eagle
10.2022 - 07.2023
- Delivered exceptional, customer-focused service, consistently exceeding sales goals.
- Engaged with customers to understand their needs, offered tailored solutions, and increase customer loyalty.
- Trained and guided sales associates on product knowledge, upselling techniques, and customer engagement.
- Assisted with inventory management, visual merchandising, and maintaining a clean, organized store environment.
- Supported leadership in achieving monthly sales targets through proactive team collaboration and performance tracking.
Education
Associate in Applied Science - Early Childhood Education
06.2026
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook for scheduling & meetings, creating memo/letters
- Database & Record Management: Maintained accurate patient records, sales tracking, and participant/program data
- Program Management Software: Proficient in CYP DoD tracking systems for attendance, enrollment & program coordination
- Email & Virtual Communication Tools: Zoom, Teams, for patient engagement, and team collaboration
- Document Management & Reporting: Created forms and reports to support workflow efficiency and operational tracking
- Basic Tech Support: Assisted & used point-of-sale systems to ensure smooth daily operations
- Electronic Health Records (EHR)/Database Management: Accurately maintained patient records, appointment schedules, and insurance information
Certification
- CPR & First Aid (Infant, Child, and Adult) – Certified to respond to medical emergencies and ensure child safety.
- Child Abuse Prevention/Mandated Reporter Training – Trained to identify, report, and prevent child abuse and neglect in accordance with DoD and MCCS standards.
- Department of Defense (DoD) Background Screening & Security Clearance – Cleared to work with military families and children in secure environments.
- Child Development Associate (CDA) Credential (In Progress) – Demonstrates knowledge of early childhood education and youth development best practices.
- Behavior Management & Positive Discipline Training – Skilled in guiding youth & behavior constructively, promoting social and emotional growth.
- Professional Development in Youth Services – Ongoing training in program planning, leadership, and family engagement.
Timeline
Child and Youth Program Assistant
Marine Corps Community Services (MCCS)
12.2024 - Current
Front Desk/Patient Services Assistant
Patient First
01.2023 - 12.2024
Lead Sales Associate
American Eagle
10.2022 - 07.2023