MADISON N. WILSON
Charlotte
Summary
Relationship-driven professional with experience in insurance sales, client relationship management, and customer experience. Recognized for building trust, resolving complex customer concerns, and delivering exceptional service in fast-paced environments. Eager to contribute strong communication and relationship-building skills in a people-focused organization.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Direct Sales Representative
Farmers Insurance Group
Phoenix
09.2025 - Current
- Built relationships with prospective and existing clients by identifying insurance needs and recommending tailored coverage solutions, enhancing client trust and satisfaction.
- Educated clients on insurance products, policy options, and coverage benefits, ensuring clients made informed decisions and received exceptional service.
- Managed high volume of inbound and outbound client interactions, resolving concerns and overcoming objections, leading to improved client retention.
- Maintain accurate client records and sales opportunities using CRM software.
Server/Bartender
Hot N' Juicy Crawfish
Tempe
06.2022 - 11.2025
- Provided exceptional customer service in fast-paced, high-volume restaurant, effectively managing multiple priorities to enhance guest satisfaction.
- Built strong relationships with guests through personalized service, active listening, and problem-solving.
- Coordinated with team members to streamline operations, ensuring consistent positive experiences for all guests.
Server
Oregano's Pizza Bistro
Tempe
10.2024 - 04.2025
- Delivered exceptional service to guests while efficiently managing multiple tables in a high-volume restaurant.
- Cultivated lasting relationships with guests through personalized service and tailored menu recommendations.
- Balanced responsibilities at two restaurants while completing a bachelor's degree, showcasing effective time management and adaptability.
Counter Manager
Someburros
Tempe
10.2021 - 06.2022
- Supervised daily restaurant operations, fostering teamwork and ensuring efficient workflow.
- Trained and mentored new employees on customer service standards and operational procedures, enhancing service quality.
- Monitored labor and sales performance, producing end-of-shift reports to inform operational strategies.
Hostess
The Crooked Pint Ale House
Glendale
04.2021 - 01.2022
- Coordinated guest seating and server rotation to optimize service flow and improve guest satisfaction.
- Managed takeout orders and customer transactions while facilitating communication with kitchen staff to ensure smooth operations.
- Greeted and seated guests in a welcoming manner.
- Managed reservations and organized seating charts efficiently.
- Collaborated with servers to ensure smooth guest flow.
Education
Bachelor of Science - Marketing
Arizona State University – W. P. Carey School of Business
Tempe, AZ05-2025
Skills
- Customer relationship management
- Customer service
- Persuasive communication
- Customer Experience
- Client Relations
- Team Collaboration
- Solution Selling
- Sales techniques
Certification
- Arizona Property & Casualty Insurance License, Active
- Hootsuite Social Marketing Certification | Hootsuite
Leadership And Community Involvement
Teen Universe USA Global Pageant
Teen Universe Mississippi 2022 | 2022
- Represented the Teen Universe USA Global Pageant organization through community events, public appearances, and volunteer initiatives.
- Represented the organization professionally while engaging with community members at events and outreach opportunities.
- Developed strong public speaking, interpersonal communication, and leadership skills while serving as a titleholder.
Timeline
Direct Sales Representative
Farmers Insurance Group
09.2025 - Current
Server
Oregano's Pizza Bistro
10.2024 - 04.2025
Server/Bartender
Hot N' Juicy Crawfish
06.2022 - 11.2025
Counter Manager
Someburros
10.2021 - 06.2022
Hostess
The Crooked Pint Ale House
04.2021 - 01.2022
Bachelor of Science - Marketing
Arizona State University – W. P. Carey School of Business