Madison Mims
Raleigh
Summary
Dynamic Fitness Center Manager with proven expertise in patient care, appointment scheduling, and customer service. Committed to promoting wellness initiatives and enhancing user satisfaction through effective fitness programs. Results-driven professional with extensive experience in managing fitness center operations and developing tailored fitness programs. Skilled in time management and health education, with a strong focus on team collaboration to drive wellness initiatives and enhance member engagement. Proficient manager with a track record of successful fitness center operations, focusing on staff supervision and training. Known for strong appointment scheduling and customer service skills, dedicated to fostering a safe and motivating environment for all users.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fitness Center Manager
davis and Elkins college
Elkins
08.2024 - Current
- Oversaw daily operations of fitness center at local college, ensuring smooth functioning and user satisfaction.
- Designed and launched inclusive fitness programs tailored to diverse student populations, enhancing engagement and participation.
- Supervised fitness staff and provided ongoing training and support.
- Maintained equipment and ensured a safe workout environment for users.
- Organized class schedules and special events for students, optimizing resource allocation and maximizing attendance.
- Promoted wellness initiatives through workshops and educational sessions.
- Scheduled personal training sessions for members needing assistance in reaching their fitness goals.
- Analyzed data from surveys completed by members regarding satisfaction levels with services offered at the facility.
Receptionist
Galatians Community health
Raleigh
05.2023 - Current
- Greeted and assisted clients, ensuring a welcoming environment at the health facility.
- Executed accurate and timely data entry into various computer systems to support operational needs.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Coordinated daily calendars, scheduled client appointments, and organized office events to enhance workflow.
- Handled phone calls, efficiently directing inquiries to appropriate departments to improve communication.
- Scheduled appointments for patients, coordinating with healthcare providers effectively.
- Maintained accurate patient records, ensuring confidentiality and compliance with regulations.
- Processed patient intake forms, verifying information for accuracy and completeness.
- Assisted in organizing community health events, promoting wellness initiatives effectively.
- Collaborated with team members to streamline office operations and improve workflows.
- Provided administrative support, including filing documents and ordering office supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Assisted visitors by greeting them and addressing their needs promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Nursing
Davis & Elkins College
Elkins, WV05-2028
Nursing
Shaw University
Raleigh, NC05-2028
High School Diploma -
Winston Salem Christian School
Winston-Salem, NC05-2024
Skills
- Patient care
- Appointment scheduling
- Customer service
- Time management
- Health education
- Team collaboration
Certification
- CPR
Timeline
Fitness Center Manager
davis and Elkins college
08.2024 - Current
Receptionist
Galatians Community health
05.2023 - Current
Nursing
Davis & Elkins College
Nursing
Shaw University
High School Diploma -
Winston Salem Christian School