Madison McDonell
Roxboro,NC
Overview
5
5
years of professional experience
Work History
Patient Services Associate
PRMO- Duke University Health System
20 Duke Medicine Circle
03.2024 - Current
- Enhanced patient experience during interactions by consistently providing friendly, empathetic, and professional assistance in person, over the phone, and through MyChart.
- Answered clinic phone to assist any patient or internal scheduling needs, messages, or concerns.
- Checked in patients while verifying information and maintaining up to date records including insurance, contact information, and any special needs.
- Checked patients out of appointments and completed any scheduling within the patient's treatment plan including referrals and immunotherapy appointments.
- Collaborated with colleagues to create and maintain up to date resources regarding clinical scheduling.
- Developed relationships with clinical teams and other departments through collaboration of handling patient scheduling needs in person and through internal messaging systems.
- Assisted in training new employees in both check in and check out.
- Assisted in bump lists during new clinic transitions.
- Maintained patient confidentiality compliant with HIPPA and DUHS policies.
Front Desk Representative
Camp Bow Wow
Durham, NC
03.2022 - 03.2024
- Enhanced client satisfaction by efficiently managing check-ins, check-outs, scheduling, phone calls, and emails.
- Educated clients on operations and policies at the time of their first visit.
- Resolved client complaints and concerns, resulting in improved retention and loyalty.
- Assisted management and owners with marketing, including special events, signage, and social media posts.
- Maintained a clean and safe environment compliant with state codes.
- Used knowledge of dog behavior and care to maintain excellent care for client's pets including basic needs and first aid when needed.
Service Desk Representative
The Home Depot
Hillsborough, NC
06.2021 - 12.2021
- Assisted customers in store and over the phone regarding online orders, return, pick ups, and checking out.
- Maintained a safe work environment compliant with THD policies.
Team Member/Supervisor
Sheetz
Roxboro, NC
11.2019 - 05.2021
- Mentored new employees and delegated tasks to the team on shift
- Provided assistance to customers, employees, and vendors throughout the shift.
- Maintained a clean, safe work environment.
- Ensured smooth operations between cashiers, kitchen, and drive thru.
Education
High School Diploma -
Roxboro Community School
Roxboro, NC06-2019
Skills
- Appointment scheduling
- Patient Services
- Proficient in EPIC and Microsoft Office
- Problem-solving
- Multitasking and organization
- Teamwork and collaboration
Timeline
Patient Services Associate
PRMO- Duke University Health System
03.2024 - Current
Front Desk Representative
Camp Bow Wow
03.2022 - 03.2024
Service Desk Representative
The Home Depot
06.2021 - 12.2021
Team Member/Supervisor
Sheetz
11.2019 - 05.2021
High School Diploma -
Roxboro Community School