Madison McDonell
Roxboro,NC
Overview
5
5
years of professional experience
Work History
Patient Services Associate
PRMO- Duke University Health System
03.2024 - Current
- Enhanced patient experience during interactions by consistently providing friendly, empathetic, and professional assistance in person, over the phone, and through MyChart.
- Answered clinic phone to assist any patient or internal scheduling needs, messages, or concerns.
- Checked in patients while verifying information and maintaining up to date records including insurance, contact information, and any special needs.
- Checked patients out of appointments and completed any scheduling within the patient's treatment plan including referrals and immunotherapy appointments.
- Collaborated with colleagues to create and maintain up to date resources regarding clinical scheduling.
- Developed relationships with clinical teams and other departments through collaboration of handling patient scheduling needs in person and through internal messaging systems.
- Assisted in training new employees in both check in and check out.
- Assisted in bump lists during new clinic transitions.
- Maintained patient confidentiality compliant with HIPPA and DUHS policies.
Front Desk Representative
Camp Bow Wow
03.2022 - 03.2024
- Enhanced client satisfaction by efficiently managing check-ins, check-outs, scheduling, phone calls, and emails.
- Educated clients on operations and policies at the time of their first visit.
- Resolved client complaints and concerns, resulting in improved retention and loyalty.
- Assisted management and owners with marketing, including special events, signage, and social media posts.
- Maintained a clean and safe environment compliant with state codes.
- Used knowledge of dog behavior and care to maintain excellent care for client's pets including basic needs and first aid when needed.
Service Desk Representative
The Home Depot
06.2021 - 12.2021
- Assisted customers in store and over the phone regarding online orders, return, pick ups, and checking out.
- Maintained a safe work environment compliant with THD policies.
Team Member/Supervisor
Sheetz
11.2019 - 05.2021
- Mentored new employees and delegated tasks to the team on shift
- Provided assistance to customers, employees, and vendors throughout the shift.
- Maintained a clean, safe work environment.
- Ensured smooth operations between cashiers, kitchen, and drive thru.
Education
High School Diploma -
Roxboro Community School
Roxboro, NC06-2019
Skills
- Appointment scheduling
- Patient Services
- Proficient in EPIC and Microsoft Office
- Problem-solving
- Multitasking and organization
- Teamwork and collaboration
Timeline
Patient Services Associate
PRMO- Duke University Health System
03.2024 - Current
Front Desk Representative
Camp Bow Wow
03.2022 - 03.2024
Service Desk Representative
The Home Depot
06.2021 - 12.2021
Team Member/Supervisor
Sheetz
11.2019 - 05.2021
High School Diploma -
Roxboro Community School
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