Madison Maynard
Arden
Summary
Dynamic Lead Pharmacy Technician with extensive experience at Sona Pharmacy, excelling in problem-solving and team collaboration. Proven track record in inventory control and HIPAA compliance, enhancing workflow efficiency and customer satisfaction. Recognized for resolving complex issues and maintaining accurate medication records, ensuring optimal pharmacy operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Sona Pharmacy
01.2023 - Current
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Ingles
08.2021 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
TC Roberson High School
Arden, NC06-2021
Skills
- Problem-solving skills
- Inventory control
- Order verification
- Pharmaceutical calculations
- HIPAA
- Team collaboration
- Updating medication histories
- Pharmacy and customer records management
- Prioritization and organization
Certification
Immunization Administration Certificate
CPR Certification
Timeline
Lead Pharmacy Technician
Sona Pharmacy
01.2023 - Current
Pharmacy Technician
Ingles
08.2021 - 12.2022
High School Diploma -
TC Roberson High School
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