Madison Malone
Advance
Summary
Customer-focused professional skilled at building rapport with diverse audiences and fostering strong client relationships. Experienced in public speaking, event engagement, and community outreach, with a proven ability to network, influence customer decisions, and represent brands effectively. Team oriented, but also highly self-motivated with strong independent work ability, consistently creating positive customer experiences that drive loyalty and support sales growth.
Professional with strong background in rental operations, known for delivering excellent results and ensuring smooth processes. Skilled in inventory management, customer service, and conflict resolution. Focused on team collaboration and adapting to changing needs, consistently reliable and goal-oriented. Highly organized and driven by achieving operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Skate Rental Supervisor & Event Staff
City of Winston-Salem Fairgrounds
Winston-Salem, NC
10.2025 - Current
- Supervise staff and manage daily operations for skate rental services at large public events.
- Coordinate staff schedules and maintain efficient guest service operations.
- Conceptualized new value-added enhancement to birthday package service, resulting in revenue increases, new customer acquisition and customer retention.
- Teach Learn-to-Skate classes for children ages 5–14 and assist with recreational and SEC/ ACCHL league events.
Skate Rental Staff
Winston Salem Fairgrounds
12.2021 - 05.2022
- Teach Learn-to-Skate classes for children ages 5–14 and assist with recreational league events.
- Monitor participants and facility activity to maintain a safe, positive experience for all guests while assisting with recreational league events.
Administrative Assistant / Translator
Toyota of Greensboro
Greensboro, NC
03.2025 - 10.2025
- Facilitated communication between Japanese-speaking customers and sales, service, and finance teams, improving customer satisfaction and trust.
- Assisted clients in understanding vehicle features, service recommendations, and financial documents, supporting the sales process.
- Managed front office administrative operations including document preparation and customer records.
- Assisted with Accounts Receivable including payment processing, transaction tracking, and financial record maintenance.
Assistant Language Teacher (JET Program)
Hachinohe City Schools
Hachinohe, Japan
07.2022 - 07.2024
- Delivered engaging presentations and lessons to students across three schools.
- Strengthened relationships with partner schools by organizing and hosting exchange events. Organized and hosted international language exchange events with partner schools, encouraging community participation.
- Developed materials, presentations, and activities in English and Japanese.
Customer Service Supervisor / To-Go Department Manager (Temp)
Food Lion Grocers
Winston-Salem, NC
05.2018 - 12.2021
- Managed customer service desk operations including financial transactions and issue resolution.
- Supervised front-end staff and coordinated scheduling and workflow.
- Temporarily managed the To-Go department including staff training, inventory ordering, and coordination with third-party delivery services.
Education
Bachelor of Arts - Foreign Languages (German & Japanese)
University of North Carolina At Charlotte
Skills
- Customer Experience
- Client Communication
- Public Speaking
- Event Engagement
- Sales Support
- Cross-Cultural Communication
- Canva
- Microsoft Word, Excel, PowerPoint
Languages
English (Native)
Japanese
German
Timeline
Skate Rental Supervisor & Event Staff
City of Winston-Salem Fairgrounds
10.2025 - Current
Administrative Assistant / Translator
Toyota of Greensboro
03.2025 - 10.2025
Assistant Language Teacher (JET Program)
Hachinohe City Schools
07.2022 - 07.2024
Skate Rental Staff
Winston Salem Fairgrounds
12.2021 - 05.2022
Customer Service Supervisor / To-Go Department Manager (Temp)
Food Lion Grocers
05.2018 - 12.2021
Bachelor of Arts - Foreign Languages (German & Japanese)
University of North Carolina At Charlotte