Madison Horne
Hamlet,NC
Summary
Dynamic and results-driven professional with extensive experience in debt recovery and customer service at Reliance Financial Services. Proven ability to resolve disputes with patience and empathy, while employing effective skip tracing techniques. Adept at managing high-stress situations, fostering strong relationships, and achieving timely account resolutions.
Overview
7
7
years of professional experience
Work History
Debt Collector
Reliance Financial Services
12.2022 - 01.2024
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Call Center Representative
AT&T
06.2019 - 11.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Spectrum
02.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Scotland High School
Laurinburg, NC06.2016
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Stress tolerance
- Proficiency in Software
- Account management
- Payment acceptance
- Following conversation scripts
- Teamwork
- Customer service
- Problem-solving
- Time management
Timeline
Debt Collector
Reliance Financial Services
12.2022 - 01.2024
Call Center Representative
AT&T
06.2019 - 11.2021
Customer Service Representative
Spectrum
02.2017 - 04.2019
Scotland High School
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