Desired Job Title
PSAPatient Care Technician - CCHTLicensed Cosmetologist/EstheticianReceptionist/Administrative AssistantCNA - Certified Nursing AssistantLocation Preference
RemoteHybridOn-SiteLocation: Cary, NC
Open to relocation: Yes
Open To Work
Madison Dery
Cary
Work Preference
Summary
Proactive and versatile professional with a strong track record in problem-solving and relationship building. Demonstrated ability to support team success and achieve positive outcomes. Highly motivated with a strong work ethic and exceptional interpersonal skills. Adept at mastering new skills quickly and working effectively without supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PSA
Duke Health
North Carolina
10.2025 - Current
- Register patients, verify personal and insurance information, and update electronic medical records.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Schedule, confirm, and reschedule patient appointments.
- Facilitated collection of co-payments and processed patient payments.
- Maintain patient records in compliance with privacy regulations such as HIPAA.
- Resolved patient issues with knowledgeable and friendly service, contributing to high customer satisfaction.
- Coordinate communication between patients, medical staff, and departments.
- Handle patient concerns or questions and escalate issues when necessary.
- Utilized software and tools to streamline processes, enhancing overall workflow.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Patient Care Technician - CCHT
DaVita Kidney Care
Eden
03.2024 - 09.2025
- Performed dialysis treatments on patients with end-stage renal disease, following established protocols and ensuring patient safety.
- Monitored vital signs, assessed patients' condition during treatment, and made necessary adjustments to maintain optimal fluid balance.
- Operated and maintained hemodialysis machines, including performing routine maintenance checks and troubleshooting any issues.
- Conducted pre- and post-dialysis assessments including weight measurements, blood pressure checks, temperature readings, etc.
- Supported patients emotionally by listening to concerns and providing reassurance.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Educated patients on self-care techniques for dialysis, enhancing understanding of dietary restrictions and medication management.
- Collaborated with interdisciplinary healthcare team to develop tailored care plans, improving patient outcomes during dialysis treatment.
- Maintained accurate documentation of all dialysis treatments, including vital signs, medications administered, and any adverse reactions or complications.
- Supported the implementation of electronic health record systems for improved documentation accuracy and accessibility.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Assisted nursing staff with admission, transfer, discharge procedures for patients.
- Operated medical equipment such as infusion pumps, respirators and oxygen tanks.
Licensed Cosmetologist/Esthetician
The Massage Spot
09.2023 - 01.2025
- Delivered personalized hair and skin treatments, resulting in heightened client satisfaction and repeat business.
- Consulted with clients to determine desired styles and preferences.
- Educated clients on proper care and maintenance routines.
- Boosted sales through exceptional service and a consistently positive, energetic demeanor, fostering client loyalty.
- Maintained cleanliness and organization of workstations and tools.
- Resolved scheduling conflicts promptly, ensuring seamless service delivery and maintaining high customer satisfaction.
- Developed a thorough understanding of available services by participating in training sessions.
Receptionist/Administrative Assistant
The Massage Spot
Reidsville
07.2022 - 03.2023
- Greeted and welcomed visitors, creating a positive first impression of the company.
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges.
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
- Assisted customers with inquiries, delivering product and service information to enhance customer satisfaction.
- Responded to client and employee inquiries promptly, ensuring accurate information was provided or directing them to appropriate resources for resolution.
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management.
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence.
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies.
- Ensured secure handling of cash and credit card information to maintain customer trust.
CNA - Certified Nursing Assistant
GT Independence
Reidsville
07.2020 - 10.2022
- Provided in-home care to children with disabilities, assisting with feeding, bathroom needs, and G-Tube care while documenting and assessing medical information from guardians.
- Monitored vital signs and promptly reported changes or abnormalities to nursing staff to ensure timely intervention.
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care.
- Maintained a clean and organized work environment by regularly restocking supplies and equipment.
- Facilitated admission process by gathering patient information, taking vital signs, and orienting patients to facility policies and procedures.
Education
Associate of Applied Science - Associate's degree
Rockingham Community College
Wentworth, NC12-2022
High school diploma -
Rockingham County High School
Rockingham, NC05-2020
Skills
- Medical Terminology
- Electronic health records
- Medical Records
- Patient assessment
- HIPAA compliance
- Patient education
- Appointment scheduling
- Data entry
- Attention to detail
- Excel Software Proficiency
- Epic Software Proficiency
- Teams Software Proficiency
- Time Management
- Organization
- Problem solving
- Analytical
- Client relations
- Collaboration
- Excel Software Proficiency
- Effective communication
- Written communication
- Patient support
- Project planning
Certification
- First Aid, Present
- CNA, 08/01/20 to Present
- CPR Certification
- CCHT, 10/01/25 to 10/31/28
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Volunteer - UNC , Eden NC (2017-2020)
- Duke Innovation Accelerator Project - Team member (2026)
Timeline
PSA
Duke Health
10.2025 - Current
Patient Care Technician - CCHT
DaVita Kidney Care
03.2024 - 09.2025
Licensed Cosmetologist/Esthetician
The Massage Spot
09.2023 - 01.2025
Receptionist/Administrative Assistant
The Massage Spot
07.2022 - 03.2023
CNA - Certified Nursing Assistant
GT Independence
07.2020 - 10.2022
Associate of Applied Science - Associate's degree
Rockingham Community College
High school diploma -
Rockingham County High School