Madison Burgess
Winston-Salem
Summary
Dedicated employee with strong multitasking and communication skills. Expert in delivering exceptional customer experiences and enhancing workflow efficiency during peak hours.
Overview
12
12
years of professional experience
Work History
Bartender
Earls Kitchen + Bar
05.2025 - Current
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and engagement.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through careful monitoring.
- Trained new bartenders on menu offerings, drink preparation techniques, and customer service standards.
- Implemented efficient workflow processes during peak hours, improving service speed and team collaboration.
Server / Bartender
Sixty Six Pizzeria Grill And Bar
06.2016 - 04.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to resolve order discrepancies quickly
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow during peak hours.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Front Desk Receptionist
Cool Program
02.2018 - 04.2019
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and events to optimize facility usage.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized records of guest interactions and transactions for operational efficiency.
- Trained new staff on procedures and best practices to enhance team performance.
- Collaborated with management to develop strategies for enhancing guest satisfaction ratings.
Shift Manager
Wendy's
03.2014 - 06.2016
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained new team members on operational procedures and customer service standards.
- Monitored inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented process improvements that enhanced service speed during peak hours.
- Resolved customer complaints promptly to ensure satisfaction and loyalty retention.
- Coordinated shift schedules, optimizing staff coverage for operational efficiency.
Education
Forysth Tech
Winston-Salem, NCSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Payment processing
- Handling difficult customers
- Memory retention
Timeline
Bartender
Earls Kitchen + Bar
05.2025 - Current
Front Desk Receptionist
Cool Program
02.2018 - 04.2019
Server / Bartender
Sixty Six Pizzeria Grill And Bar
06.2016 - 04.2025
Shift Manager
Wendy's
03.2014 - 06.2016
Forysth Tech