Madison Banegas
Morehead City
Summary
Experienced 911 professional with a proven background in supervising personnel, training and instructing staff, and mentoring emergency communications professionals. Recognized for maintaining operational excellence, supporting employee development, and ensuring high-quality service in high-stress environments.
Overview
5
5
years of professional experience
17
17
Certifications
Work History
Shift Supervisor
Carteret Emergency Communications
Morehead City
11.2024 - Current
- Supervised communication operations for eight municipal police agencies, the county Sheriff's Office, state and federal law enforcement entities, and 19 Fire/EMS agencies during emergency response situations.
- Provide supervisory leadership for up to 6 shift personnel performing critical emergency communications functions, with responsibility for training coordination, staff scheduling, and formal performance evaluations.
- Ensured compliance with emergency communication regulations and policies, providing QA reports of medical calls through the use of AQUA 7.
- Assisted in developing training materials for staff development, and mentored communications training officers.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
Assistant Shift Supervisor
Carteret Emergency Communications
Morehead City
08.2022 - 11.2024
- Supported shift operations, acted as shift supervisor in their absence, and trained team members on agency protocols and procedures.
- Communications Training Officer; assisted in training new staff on protocols and communication systems.
- Acted as a key liaison for promoting a positive and collaborative work environment through team-building initiatives and feedback.
Telecommunicator
Carteret Emergency Communications
Morehead City
03.2021 - 08.2022
- Operated complex dispatch and telecommunications systems, managing over 60,000 residents across 30+ agencies.
- Ensured swift, accurate responses by facilitating radio and phone communications for police, fire, EMS, and mutual aid requests.
- Applied in-depth knowledge of emergency operations, demonstrating excellent judgment under pressure.
Education
High School Diploma -
West Carteret High School
Morehead City, NC06-2016
Skills
- Shift supervision and personnel management
- Emergency communications operations
- Training, instruction, and mentoring
- Performance evaluation and coaching
- Quality assurance and call review
- Critical incident support and decision-making
- Policy, protocol, and standards compliance
- Clear professional communication
- Scheduling and staffing management
- Documentation and administrative reporting
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
The Life Save Award - Carteret Emergency Communications, 6 time recipient, 2025
Certification
Emergency Medical Dispatch (EMD) & EMD-Q - International Academies of Emergency Dispatch
Timeline
Shift Supervisor
Carteret Emergency Communications
11.2024 - Current
Assistant Shift Supervisor
Carteret Emergency Communications
08.2022 - 11.2024
Telecommunicator
Carteret Emergency Communications
03.2021 - 08.2022
High School Diploma -
West Carteret High School