Summary
Overview
Work History
Education
Skills
Timeline
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Madison Bacon

Charlotte

Summary

Hardworking and dedicated professional with a proven track record of reliability, strong work ethic, and a commitment to excellence. Known for going above and beyond to support team goals and deliver consistent results. Seeking the next opportunity to bring value, grow professionally, and contribute to a dynamic and forward-thinking organization.

Overview

7
7
years of professional experience

Work History

Leadership Member

Chick-fil-A
08.2024 - Current
  • Supported daily operations by ensuring smooth workflow and efficient service delivery.
  • Facilitated team collaboration to enhance customer satisfaction and service speed.
  • Assisted in training new team members on operational procedures and company standards.
  • Adapted quickly to changing priorities and maintained high-quality service during peak hours.
  • Contributed to maintaining a clean, organized, and welcoming restaurant environment.
  • Increased team productivity by implementing efficient project management techniques.
  • Interviewed, recruited and trained new onboarding candidates.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Store Manager

Burney's Sweets & More
03.2021 - 08.2024
  • Led daily operations, ensuring optimal store performance and customer satisfaction.
  • Developed and implemented training programs for new staff to enhance service quality.
  • Managed inventory levels, reducing waste and improving product availability.
  • Analyzed sales data to identify trends and adjust promotional strategies accordingly.
  • Established strong relationships with vendors to negotiate favorable terms and pricing.
  • Ensured compliance with health and safety regulations, maintaining a safe shopping environment.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Team Member

McDonald's
01.2018 - 08.2020
  • Collaborated with team members to ensure efficient operation of daily tasks and customer service standards.
  • Assisted in maintaining inventory levels, ensuring product availability for customers at all times.
  • Trained new staff on operational procedures, enhancing team performance and service delivery.
  • Streamlined workflow processes, resulting in improved task efficiency and reduced downtime.
  • Monitored quality control standards to uphold brand reputation and customer satisfaction.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Resolved customer inquiries promptly, fostering positive relationships and repeat business opportunities.

Education

Cosmetology

Northwest Cabarrus High School
Kannapolis, NC
06-2020

Skills

  • Visionary leadership
  • Innovation skills
  • Diversity awareness
  • Motivating teams
  • Coaching
  • Team leadership
  • Team player
  • Problem resolution
  • Interpersonal skills
  • Staff motivation
  • Operations management
  • Customer-oriented
  • Staff training

Timeline

Leadership Member

Chick-fil-A
08.2024 - Current

Store Manager

Burney's Sweets & More
03.2021 - 08.2024

Team Member

McDonald's
01.2018 - 08.2020

Cosmetology

Northwest Cabarrus High School

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Madison Bacon