Madelyn Santos
Indian Trail
Summary
Dynamic hospitality professional with extensive management and customer service experience at Firebirds Wood Fired Grill and Brooklyn Pizza Parlor. Proven leadership in training staff and enhancing guest experiences, complemented by strong administrative skills. Recognized for high sales performance and exceptional communication, ensuring memorable experiences for all guests.
Overview
8
8
years of professional experience
Work History
Key Holder/Assistant Manager
Firebirds Wood Fired Grill
Charlotte
08.2024 - Current
- Approved and analyzed staff schedules, and hiring processes
- Coordinated guest experiences
- Strengthened team members' skills
- Obtained an official, certified trainer certificate for the company and trained over 10 people last quarter
Food Server and Bartender
Firebirds Wood Fired Grill
Charlotte
01.2024 - Current
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction
- Provided exceptional service to all guests, and facilitated connections with regular stakeholders
- Promoted seasonal menu items, or specialty drinks, through suggestive selling techniques
- Achieved Employee of the Month twice
Receptionist
ARTISAN HAIR - a luxury hair salon
Cary
05.2023 - 10.2023
- Greeted visitors and provided them with assistance
- Monitored office supplies inventory and placed orders when necessary
- Managed all incoming mail distribution, and assisted with photocopying documents as requested
- Organized and scheduled appointments for over 100 clients
- Maintained a neat reception area and salon with daily cleaning tasks
Restaurant Manager and Lead Server
Brooklyn Pizza Parlor
Matthews
07.2017 - 05.2023
- Adhered to all health department regulations regarding food storage and preparation
- Provided exceptional customer service by anticipating guest needs before they arise
- Organized all staff schedules, directed a staff of over 25 people and implemented training procedures for all new hires
- Managed all inventory orders for the front of house, and maintained great relationships with all vendors
- Resolved all internal customer complaints as well as followed up for feedback
Education
Bachelor of Science - Business Marketing
East Carolina University
Greenville, NC05-2026
Skills
- Fluent in Spanish
- Administrative experience
- Management
- Communication skills
- Customer service
- Cashiering
- Leadership
Timeline
Key Holder/Assistant Manager
Firebirds Wood Fired Grill
08.2024 - Current
Food Server and Bartender
Firebirds Wood Fired Grill
01.2024 - Current
Receptionist
ARTISAN HAIR - a luxury hair salon
05.2023 - 10.2023
Restaurant Manager and Lead Server
Brooklyn Pizza Parlor
07.2017 - 05.2023
Bachelor of Science - Business Marketing
East Carolina University
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