Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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MADELYN RAMIREZ

Garner

Summary

I have a strong background in customer-facing roles, including working as a Claims Representative, Chick-fil-A Team Member, and Salon Receptionist. In these positions, I consistently demonstrated professionalism by maintaining a polished appearance and delivering exceptional service. As a Claims Rep, I honed my communication skills and attention to detail while resolving customer inquiries. At Chick-fil-A, I developed teamwork, efficiency, and adaptability in a fast-paced environment. As a Salon Receptionist, I managed appointments, handled customer interactions, and maintained a welcoming atmosphere, all while upholding a professional image.

Overview

5
5
years of professional experience

Work History

Claims Representative

Progressive
02.2025 - Current
  • Answered incoming calls promptly and professionally, routing messages as needed.
  • Greeted customers warmly when answering calls; provided friendly customer service.
  • Performed data entry and generated reports.
  • Developed and maintained effective working relationships with clients and staff.
  • Proficiently handled phone inquiries, facilitated customer enrollment for auto and home insurance, managed the filing of worker's compensation claims and general liability forms.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Worked productively in fast-moving work environment to process large volumes of claims.

Receptionist

Salon Blu
09.2022 - 02.2025
  • I made sure my appearance was polished and professional by ensuring my hair and makeup were neatly done, complementing my attire. I dressed in a way that was both stylish and appropriate for the position, reflecting a confident and professional demeanor.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash and credit card payments with accuracy.
  • Answered phones professionally in accordance with organizational protocols.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Answered questions about bookings and provided callers with address, directions, and any other information requested.

Front of House Team Member

Chick-fil-A
08.2020 - 02.2021
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Stayed ready for quick turnovers by pre-bussing tables.
  • Kept hostess station neat and clean with well-stocked supplies.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Helped guests at tables when in need of assistance.
  • Disinfected frequently touched between guests to minimize infection risks.

Education

High School -

Middle Creek High School
06.2022

Skills

  • Customer Relations
  • Client Relationship Development
  • Telephone skills
  • Organization skills
  • Customer/Client relations
  • Verbal and written communication
  • Time Management
  • Tech-Savvy
  • Typing Speed
  • Professional Demeanor
  • Multi-Line Telephone Systems
  • Multi-line telephone operation
  • Bilingual
  • Multitask
  • Thrives in fast pace environment
  • Troubleshooting
  • Willingness to work flexible hours, including overtime and weekends
  • Issue Resolution
  • Fluent Spanish
  • Time management
  • Team collaboration
  • Customer and client relations
  • Greeting and seating clients

LANGUAGES

Spanish
Bilingual

Timeline

Claims Representative

Progressive
02.2025 - Current

Receptionist

Salon Blu
09.2022 - 02.2025

Front of House Team Member

Chick-fil-A
08.2020 - 02.2021

High School -

Middle Creek High School

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MADELYN RAMIREZ