Madelyn Adams
Leland
Summary
Quality-focused worker committed to approaching all tasks with tenacity and attention to detail. Knowledgeable and familiar with customer service and pleasant to work with. Dedicated to business success and adept at supporting all staff and customer needs.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Cordova Community Medical Center
02.2022 - 06.2023
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Helped patients complete necessary medical forms and documentation.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
Pre-registration Specialist WFH
Parallon Workforce Solutions
07.2021 - 01.2022
- Answered and managed incoming and outgoing calls from patients across multiple states to set up account prior to visit and answer any questions.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
Patient Access Team Lead
Trident Medical Center
08.2018 - 05.2021
- Assist Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
- Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
- Promote and demonstrate excellent customer service
- Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
- Oversee the daily activities of the registration area to insure department standards are met.
- Assist Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles.
- OJT for Trident Medical, Moncks Corner ER, Center Point ER
Patient Experience Concierge
Trident Medical Center
03.2019 - 03.2020
- Checking in and verifying patients
- Knowledgeably walking patients through consent forms
- Helping patients with any questions, needs or concerns
- Rounding with patients to improving check in and registration experiences
- Supervising registration processes
- Helping Registration with account and billing questions
- Coordinating with Team Lead and Managers for department improvement
Registrar
Trident Medical Center
08.2018 - 03.2019
- Greeting patients with a gracious smile
- Effectively gathering patient information in a timely manner Answering any questions that the patient may have
- Pre-registering patients for appointments
- Working with doctor’s offices for insurance authorizations and obtaining orders
- Crossed training to provide service to Trident Diagnostic Center, Moncks Corner ER, Center Pointe ER, Trident ER, ACC and Trident Medical Center’s Burn Clinic
- Planning event and acting as a liaison for the Employee Engagement Committee
- Registering non patient specimens and coordinating with Trident Lab
Tasting Room Attendant, Hostess
Cooper's Hawk Winery And Restaurant
08.2016 - 06.2018
- Assisting guests with a unique and informative experience with our wines via our Napa Valley wine tasting bar
- Inviting guests to join our exclusive wine club
- Supporting the team by restocking commonly used items, polishing glassware, pouring wines and gathering items upon request
- Offering complimentary samples of wine to give a new level of hospitality
- Taking and putting together carry out orders as well as helping guest to pick up our wine or retail items
- Unloading the wine truck weekly and revamped checking in process
- Planning party seating to best utilize the capacity of restaurant and efficiency of operations here to seat tables and large parties Greeting and checking in guests as they come in scouting and busing tables
- Seating and connecting with guests Assisting team members as needed
- Training incoming team members
Cafe Team Member, Cashier
Target
10.2014 - 11.2016
- Interacting and ringing up guest for food
- Prepping, making, and assembling specialty food items
- Washing all dishes used and maintain a clean front, kitchen, and dining area Evaluate what products were used to properly ordering items needed
- Put away refrigerated items in backroom storage and bring up/ putting away items needed in the main coolers
- Picked by team lead and trained to do target cafe's quarterly inventory
- Designated target cafe trainer (new team members and division transfer managers) Handle guest opportunities
- Check out guests in a fast but friendly manner Signing up guests for the target red card
- Train new team members Supervise self-check out
- Handle guest opportunities
- Helping unload the main truck
- Putting away Target merchandise throughout the store
- Recruit volunteers and run one of the booths for a local community event hosted at Target
- Lead a team of volunteers and organize transportation of UNF students for the first late night back to college sale
Cashier
BBQ Shack
08.2013 - 08.2014
- Rotating job responsibilities throughout entire operation
- Run drive thru (taking and bagging orders in a timely manner)
- Take guests orders and continually check on them
- Insured all food was made correctly as stated on ticket and ran food helped on food prep and assembly line
- Washed dishes used during the evening shift
- Assisted in preparation and worked catering events Prepared the desserts for the evening
- Assigned as lead trainer for the restaurant Handled guest opportunities
Education
Bachelor of Science - Healthcare Coordination
Western Governors University
Salt Lake City, UTFlorida State College At Jacksonville
Jacksonville, FLUniversity of North Florida
Jacksonville, FLDual Enrollment
George C Wallace Community College - Dothan
Dothan, ALHigh School Diploma -
Dothan High School
Dothan, ALSkills
- Active Listening
- Communication
- Computer Skills
- Customer Service
- Interpersonal Skills
- Leadership
- Management Skills
- Problem-Solving
- Time Management
- Transferable Skills
Timeline
Front Desk Receptionist
Cordova Community Medical Center
02.2022 - 06.2023
Pre-registration Specialist WFH
Parallon Workforce Solutions
07.2021 - 01.2022
Patient Experience Concierge
Trident Medical Center
03.2019 - 03.2020
Patient Access Team Lead
Trident Medical Center
08.2018 - 05.2021
Registrar
Trident Medical Center
08.2018 - 03.2019
Tasting Room Attendant, Hostess
Cooper's Hawk Winery And Restaurant
08.2016 - 06.2018
Cafe Team Member, Cashier
Target
10.2014 - 11.2016
Cashier
BBQ Shack
08.2013 - 08.2014
Bachelor of Science - Healthcare Coordination
Western Governors University
Florida State College At Jacksonville
University of North Florida
Dual Enrollment
George C Wallace Community College - Dothan
High School Diploma -
Dothan High School
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