Madeline Troutman

Delivered exceptional customer service as a barista, managing orders and payments.

Utilized hosting skills to coordinate events and enhance guest experiences.

Assisted in training new staff on service protocols and menu items.

Maintained an organized workspace while promoting a welcoming atmosphere for customers.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.