Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Hobbs

Wilmington

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably as General Manager at McFarlan Bakery. Proven track record in inventory management and conflict resolution, fostering a positive work environment while ensuring operational excellence. Adept at enhancing sales through effective communication and upselling techniques, consistently meeting customer needs.

Overview

9
9
years of professional experience

Work History

Cashier

Grimmburger
Wilmington
10.2024 - Current
  • I took customers' orders and explained the menu and type of service to them.
  • I poured the customers' alcoholic beverages.
  • Served the food to the tables.
  • I made sure the tables and floors were always clean, as well as collecting the dishes from the bins once they got full.
  • During closing shifts, cleaned and mopped the dining area making sure everything was cleaned and ready for the opening shift.

General Manager

McFarlan Bakery
Hendersonville
06.2017 - 10.2024
  • Monitored store performance, and identified opportunities for improvement.
  • Made sure all of the baked goods for the morning were out on time before opening.
  • Stocked baked goods throughout the day and made sure nothing up front was out.
  • Packed orders that were for pickup on the day of, making sure everything the customers asked for was in good-looking condition and on time for their pickup.
  • Provided leadership, insight, and mentoring to front and back-of-house employees.
  • Answered the store phone for customers' orders for baked goods, as well as decorated cakes and cookies.
  • Went to the bank for change and to drop off the deposits; as well as completing the deposits from the previous day.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created a positive work environment by listening to coworkers' issues and being there for them when in need.

Shift Leader

Sweet Frog Frozen Yogurt
Hendersonville
06.2016 - 07.2017
  • I was in charge of opening and closing the store, most of the time by myself.
  • I counted down the register during closing shifts and put in the nightly deposit.
  • Cleaned the yogurt machines; including taking them apart and refilling with fresh yogurt when needed.
  • Made sure the employees up front understood how to do their job correctly; as well as training the new ones.
  • Cleaned the store at night, making sure everything was ready for the next day.
  • Answered customers' phone calls, as well as handling their complaints or issues.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Was in charge of the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Education

Some College (No Degree) - Esthetics

Cape Fear Community College
Wilmington, NC
05-2022

Some College (No Degree) - Nail Technician

Cape Fear Community College
Wilmington, NC

Skills

  • Customer service
  • Cash register operation
  • Order processing
  • Inventory management
  • Food safety
  • Sales reporting
  • Team leadership
  • Conflict resolution
  • Employee training
  • Time management
  • Workplace sanitation
  • Menu knowledge
  • Effective communication
  • Attention to detail
  • Problem solving
  • Staff mentoring
  • Product restocking
  • Cash register systems
  • Transaction handling
  • Money handling
  • Written and verbal communication
  • Reliability and punctuality
  • Inventory control
  • Work ethic and integrity
  • Refunds and exchanges
  • Upselling techniques
  • Guest inquiries
  • Sales transactions
  • Spirit, wine, and beer expertise
  • Multitasking and organization
  • Order taking
  • Drawer balancing
  • ID verification
  • Dependability and reliability
  • Issue resolution
  • Order verification
  • Point of sale operation
  • Organizational growth
  • Clear communication
  • Professionalism and courtesy

Timeline

Cashier

Grimmburger
10.2024 - Current

General Manager

McFarlan Bakery
06.2017 - 10.2024

Shift Leader

Sweet Frog Frozen Yogurt
06.2016 - 07.2017

Some College (No Degree) - Esthetics

Cape Fear Community College

Some College (No Degree) - Nail Technician

Cape Fear Community College

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Madeline Hobbs