Madeline Gonzalez
Clemmons
Summary
Dynamic and reliable professional with extensive experience at Forsyth Country Club, excelling in customer service and teamwork. Proven ability to enhance guest experiences through proactive engagement and attention to detail. Fluent in Spanish, I effectively communicate with diverse clientele, ensuring satisfaction and fostering repeat business.
Overview
3
3
years of professional experience
Work History
Banquet Server
Forsyth Country Club
10.2024 - Current
- Provided exceptional customer service during high-volume events, ensuring guest satisfaction and positive experiences.
- Collaborated with kitchen staff to coordinate the timely delivery of food and beverages for banquets.
- Monitored guest needs throughout events, proactively addressing concerns to enhance overall service quality.
- Conducted post-event clean-up and breakdown of banquet areas, ensuring efficient turnaround for future events.
- Implemented best practices for table settings and guest interactions, contributing to improved service efficiency at events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Set up banquet rooms according to event specifications, maintaining attention to detail and organizational standards.
- Assisted in training new servers on operational procedures and service techniques, fostering a collaborative team environment.
Sales Associate
Pandora Jewelry
12.2022 - 09.2025
- Provided exceptional customer service, addressing inquiries and enhancing customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Executed visual merchandising strategies, creating appealing displays to drive sales engagement.
- Developed product knowledge, educating customers on features and benefits to enhance purchase decisions.
- Processed transactions efficiently using point-of-sale systems while maintaining cash handling accuracy.
- Trained new associates on sales techniques and operational procedures to ensure consistent performance standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to achieve monthly sales targets.
Education
Associate of Arts - Interior Design
Forsyth Technical Community College
Winston-Salem, NC05-2028
High School Diploma -
West Forsyth High School
Clemmons, NC06-2023
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- FLUENT IN Spanish
- Positive attitude
- Teamwork
- Reliability and punctuality
Timeline
Banquet Server
Forsyth Country Club
10.2024 - Current
Sales Associate
Pandora Jewelry
12.2022 - 09.2025
Associate of Arts - Interior Design
Forsyth Technical Community College
High School Diploma -
West Forsyth High School