Madeline Blydenburgh

Connect with requesters, which include members, employer partners, and learning partners, through cases on nuanced, unique, and individual escalations—responsible for timely resolution and clear communication, delivering excellent customer support.

• Serves as a Subject Matter Expert (SME) on multiple company initiatives, providing strategic insights and expertise to drive project success, and contribute to overall organizational improvement.
• Diagnose, prioritize, and advance requester issues for continued support, in keeping with internal SLA requirements.
• Adhere to existing processes, best practices, and standards, and support the implementation of new iterations.
• Train new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
• Fluently utilize multiple tools to resolve requests, including Salesforce, Looker, and Jira.
• Utilize de-escalation tactics to alleviate learner concerns while continuing to meet business needs.

Connect with requesters, which include members, employer partners, and learning partners through cases on nuanced, unique and individual escalations - responsible for timely resolution and clear communication, delivering excellent customer support.

• Diagnose, prioritize, and advance requester issues for continued support in keeping with internal SLA requirements
• Adhere to existing processes, best practices and standards - and support in the implementation of new iterations
• Fluently utilize multiple tools to resolve requests, including Salesforce, Looker, and Jira
• Succinctly summarize requester issues for cross-functional partners support as needed
• Utilize de-escalation tactics to alleviate learner concerns while continuing to meet business needs

• Helped students with accepted applications maintain momentum and overcome barriers during the enrollment process at their chosen university. Also assists students through an onboarding checklist of essential tasks, such as collecting their transcripts and letters of recommendation, submitting materials, etc.c.
• Managed a student caseload of approximately 50 new students per week, ensuring that they are aware of their next steps.
• Uses systems such as Salesforce and Looker to complete project management and customer relationship management tasks.

• Responsible for assisting persons with disabilities with employment readiness, provided one-on-one training, assisted with gaining employment, and provided ongoing support services in community-based work settings.
• Taught job responsibilities, job retention skills, and appropriate work social skills.
• Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.

• Conducted research into community activities, created articles to promote programs and events, and tracked data in the system. Recruit, train, and lead volunteers.
• Maintained direct contact with eight elementary schools and associated representatives to facilitate community efforts.
• Organized and led seven programs designed to address and impact positive societal change; evaluated programs for effectiveness.
• Established partnerships with local organizations, fostering collaboration for future projects.
• Enhanced community engagement by organizing and executing various service initiatives.

• Advocated for trauma-informed care and increased resilience in juvenile and adult criminal justice system by researching best practices and generating strategic social connections, thereby raising awareness.
• Liaised with criminal justice agencies to encourage implementation of practices into existing legislation and policies.