Madeleine M. L. Miller
Charlotte,NC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Eventus WholeHealth
07.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, and registered patients.
- Ensure clinical provider is able to focus on taking care of their patients for that day.
- Ensure that each patient is seen as medically necessary per clinical protocol.
- Serve as “buffer” between provider and families/staff to facilitate proper patient management.
- Document appropriate encounter and time for CCM and BHI services.
- Assist with any day-of changes to scheduled visits due to acute needs, hospitalizations, admissions, or discharges.
- Prepare clinical documentation for assigned providers each day.
- Complete basic opening of encounter notes as per discipline protocol.
- Perform medication reconciliation on all scheduled patients each encounter.
- Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider.
- Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines.
- Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day.
- Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits.
Medical Office Assistant
Upstate Cancer Center
05.2022 - 07.2023
- Coordinated patient scheduling for follow ups, telemedicine appointments, and chemo appointments.
- Used Epic to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Scheduled biopsies and surgeries for patients.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Created authorizations for imaging appointments, referrals, surgeries, and inpatient admissions.
- Assisted in creating patient paper charts for doctors prior to patient appointments.
- Uphold certification in CPR.
Patient Access Representative Tier 2
Oswego Health
11.2021 - 05.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for radiology and cardiology imaging appointments.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified authorization approvals prior to patients radiology and cardiology exams, and processed them through Meditech system.
- Verified ICD-10 codes to be Medicare approved based on patients insurances.
- Processed all paperwork needed for radiology front desk staff to registrar and prepare patients for imaging exams.
Emergency Department Technician
Oswego Health
12.2020 - 11.2021
- Preform EKG on patients and process them through computer.
- Removing IVs from patients.
- Extensive knowledgeable in medical terminology and medical supplies.
- Assist in preparation for surgery.
- Experience registering patients into computer system.
- Stocking IV draw buckets when low or needed.
- Experience with Doffing and Donning.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Used Meditech to maintain records of patient care, condition and progress and reported and discussed observations with nursing staff.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Facilitated transfer of patients throughout medical facility and between departments.
Manager's Assistant
Justice Tween Brands
01.2019 - 07.2020
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Supported department procurement activities by coordinating with manager for direction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Horseheads High School
Horseheads, NY01.2018
Skills
- Following company policies
- Excellent verbal and written communication
- Multi-tasking strength
- Administrative Duties
- Patient Relations
- Appointment Coordination
- Team Leadership
- Operational Efficiency
- Managing Patient Records
- Computer Proficiency
- Office Supplies and Inventory
- Documentation and Recordkeeping
- Emergency Procedures
- Healthcare Coding Competency
- Multi-Line Telephone Management
Certification
BLS Certified
CPR Certified
Timeline
Medical Assistant
Eventus WholeHealth
07.2023 - Current
Medical Office Assistant
Upstate Cancer Center
05.2022 - 07.2023
Patient Access Representative Tier 2
Oswego Health
11.2021 - 05.2022
Emergency Department Technician
Oswego Health
12.2020 - 11.2021
Manager's Assistant
Justice Tween Brands
01.2019 - 07.2020
High School Diploma -
Horseheads High School
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