Maddox Rohrs
Greensboro
Summary
Proven Customer Service Team Lead skilled in managing diverse teams and enhancing service processes. Expertise in conflict resolution, team development, and effective communication. Fostered positive work environments that empower team members and drive customer satisfaction through strategic relationship building.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Team Lead
Food Lion
Greensboro
06.2022 - Current
- Led customer service team in daily operations, ensuring high service standards and customer satisfaction.
- Trained new team members on company policies and customer engagement techniques, enhancing team effectiveness.
- Resolved customer inquiries efficiently using point-of-sale systems and communication tools, improving overall customer experience.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Education
Bachelor of Science - Finance
University of North Carolina At Greensboro
Greensboro, NC 08.2024 - 05.2026
Skills
- Customer service
- Customer relations
- Customer satisfaction
- Team leadership
- Team Training
- Transaction management
- Financial analysis
- Analytical skills
- Communication skills
- Interpersonal communications
Timeline
Bachelor of Science - Finance
University of North Carolina At Greensboro
08.2024 - 05.2026
Customer Service Team Lead
Food Lion
06.2022 - Current