Macy Richards
Asheville
Summary
I always joke about having my doctrine in service industry, but I have definitely put the years in. I am a dynamic and professional woman with extensive experience in bartending and customer service, skilled in crafting exceptional beverages from beer to coffee. I’m known for my strong work ethic and a bright, positive demeanor that enhances customers experience. I have proven ability to thrive in fast-paced environments while maintaining a focus on quality and attention to detail. I am adept at building rapport with diverse clientele, fostering loyalty, and creating inviting atmospheres. I am committed to delivering outstanding service and contributing to team success in every role. I enjoy it every step of the way.
Overview
13
13
years of professional experience
2017
2017
years of post-secondary education
Work History
Bartender
Asheville Club
Asheville
03.2022 - 09.2025
- Created an environment where customers, tourists and locals alike, could feel welcome and safe in the occasional chaos that is downtown Asheville
- Mixed and served a diverse range of cocktails, beer, wine, and coffee
- Maintained cleanliness and organization of bar area and equipment.
- Assisted customers with menu selections and drink recommendations.
- Trained new staff on bartending techniques and customer service standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Beertender
Summit City Brewerks
Fort Wayne
06.2017 - 01.2022
- Nurtured and maintained team morale and strong leadership while constantly working under multiple changes in management
- Served diverse craft beers while engaging and educating customers.
- Maintained cleanliness and organization of the bar area and equipment.
- Assisted in inventory management by tracking beer supplies and stock levels.
Lunch Box Cafe
Waitressing
Fort Wayne
05.2015 - 01.2017
- Worked successfully with diverse group of coworkers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized and professional during times of high volume
Barista
Higher Grounds Coffee House
Fort Wayne
09.2012 - 11.2014
- Learned quality customer service and work ethic from a young age while working for my family’s business
- Prepared specialty coffee beverages according to customer preferences.
- Maintained cleanliness and organization of workspace and equipment.
- Operated espresso machines and brewing equipment efficiently.
- Assisted customers with menu selections and answered product questions.
Education
Leo Jr Sr High School
Fort Wayne, INIPFW
Fort Wayne, INSkills
- Craft beer knowledge
- Beverage mixing
- Customer engagement
- Team leadership
- Communication skills
- Time management
- Attention to detail
- Menu development
- Memory retention
- Hospitality and accommodation
- Outgoing personality
Accomplishments
- State ranked competitive pinball player
- Self taught Banjo player
- Home building experience
Timeline
Bartender
Asheville Club
03.2022 - 09.2025
Beertender
Summit City Brewerks
06.2017 - 01.2022
Lunch Box Cafe
Waitressing
05.2015 - 01.2017
Barista
Higher Grounds Coffee House
09.2012 - 11.2014
Leo Jr Sr High School
IPFW